--- title: "Housing Services Officer" ocid: "ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb.json" source: "Contracts Finder" current_stage: "Tender" buyer: "SANDWELL METROPOLITAN BOROUGH COUNCIL" published: "2022-12-14" --- # Housing Services Officer Buyer: SANDWELL METROPOLITAN BOROUGH COUNCIL Current stage: Tender OCID: ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb.json) ## Summary The Sandwell Metropolitan Borough Council has issued a tender for the position of Housing Services Officer. The procurement involves recruiting a professional to deliver tenancy and estate management services. The contract, lasting 12 weeks, will require the officer to focus on resolving complex cases related to tenancy breaches and environmental issues. The closing date for submission of quotations is Friday 16th December 2022 at 17:00pm. This tender opportunity provides a chance for businesses in the recruitment services industry to compete for the contract. Companies with expertise in housing management functions and strong communication skills are well-suited for this opportunity. The contract, tendered through an open procedure, offers a contract period from 19th December 2022 to 19th March 2023 with a total value of £37,261 GBP. ## Notice Job Title Housing Services Officer x 1 Rate of Pay: PS17.06 per hour PAYE inside IR35 Hours: 37 hours Location: Hybrid working across Tipton Start Date: ASAP Contract type: 12 weeks from start date Job Description and Personnel Specification are attached, which also provides more information above the role. Brief description: Sandwell Housing Management Service has embarked on a transformation journey to refocus our resources on supporting our tenants to live and prosper in clean and safe neighbourhoods whilst prioritising those who most need our guidance and support. Following a recent restructure of the service, we are looking for Housing Services Officers to deliver a proactive and preventative tenancy and estate management service. These are crucial front line posts, focused on resolving complex cases that might place a tenancy at risk of not being sustained. This will include resolving and preventing nuisance behaviour, tenancy breaches and environmental crime. You will also be expected to identify vulnerability triggers and signs of safeguarding to support our most vulnerable members of the community. We will expect our officers to: * Identify and raise concerns around building and home safety when undertaking home and estate checks. In doing so be aware of, promote and engage around safety messaging and allow safety concerns to be voiced. * Be aware of resident experience metrics and ensure that your customer service reflects best practice around engagement, neighbourhood management and local priorities such as anti-social behaviour. * Ensure that customer concerns are dealt with promptly and fairly to avoid the need for escalation. * Ensure that you champion the voice of tenants and leaseholders and that tenant and resident engagement is central to your activities, engagement in all of its forms. * Champion our vision for our tenants to have a good quality home and neighbourhood to live in tackling community issues such as anti-social behaviour and domestic abuse and promoting our wider agenda around our environmental commitments. You must have excellent communication skills; a strong ability to deal with complex issues; a comprehensive knowledge of housing management functions as well as the ability to work in a demanding environment. Our Values; Trust, Unity and Progress make us unique, they define how we do things and are reflected in the way we behave. They are important to us, guiding and shaping our organisational culture. Our values are key to us achieving Sandwell's Vision 2030 and also guide us when we recruit. Please can the agencies send over a CV, 2x up to date references and a copy of Terms and Conditions. You will also need to include your agency on cost details to each submission. Stated rates must be inclusive of all known costs. No DBS is required for this role. Please note this advert is also out with our Mas... Additional information: The Quotation Document(s) will be made available to suppliers who Express Interest on the Sandwell Metropolitan Borough Council Tendering Portal. To access the portal please click the following link https://in-tendhost.co.uk/sandwellmbc You will be required to log into an existing account or register a new one. Once logged in, from the top menu bar click on 'Tenders' to list all the current opportunities. Once you have found the relevant opportunity you should click on 'View Details' in order to Express Interest. Closing date for submission of quotations is Friday 16th December 2022 17:00pm Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/30b10ca4-d81b-403b-9c84-81f7cadff028 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 14 Dec 2022 | | Submission deadline | 16 Dec 2022 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 19 Dec 2022 - 19 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £37,261 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | SANDWELL METROPOLITAN BOROUGH COUNCIL | | Locality | WEST MIDLANDS | | Post town | Birmingham | | Postcode | B70 8SZ | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG3 West Midlands | | ITL 3 | TLG37 Sandwell | | Local authority | Sandwell | | Electoral ward | West Bromwich Central | | Westminster constituency | West Bromwich | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79600000 - Recruitment services ## Release History - 14 Dec 2022 at 12:11 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/30b10ca4-d81b-403b-9c84-81f7cadff028 - 14 Dec 2022 at 12:11 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/30b10ca4-d81b-403b-9c84-81f7cadff028 - 14 Dec 2022 at 11:52 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/30b10ca4-d81b-403b-9c84-81f7cadff028 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/30b10ca4-d81b-403b-9c84-81f7cadff028 14th December 2022 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/sandwellmbc/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/sandwellmbc ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1d87cdda-ff26-4246-93cb-c190604fbcbb.json.