---
title: "Customer Service Excellence Culture"
ocid: "ocds-b5fd17-1d8c5eca-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d8c5eca-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d8c5eca-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d8c5eca-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOUTHERN HOUSING GROUP"
published: "2016-11-18"
---

# Customer Service Excellence Culture

Buyer: SOUTHERN HOUSING GROUP  
Current stage: Award  
OCID: ocds-b5fd17-1d8c5eca-adc9-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d8c5eca-adc9-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1d8c5eca-adc9-11e6-9901-0019b9f3037b.json)

## Summary

The procurement process for the "Customer Service Excellence Culture" project was conducted by Southern Housing Group, based in London, United Kingdom. This procurement falls within the services category, specifically concerning production management consultancy services. The contract was awarded on 6th October 2015, with a value of £74,950. The contract period commenced on 30th November 2015 and concluded on 31st July 2016, reflecting a well-defined timeline for the project's completion.

This tender presents significant opportunities for businesses specialising in consultancy services focused on customer service enhancement. Small and medium-sized enterprises (SMEs) positioned to deliver innovative solutions and align customer service frameworks with corporate strategies would be particularly well-suited to compete in similar tenders. Companies that can demonstrate a strong track record in improving customer service excellence could gain valuable experience and credibility through participation in such procurement processes.

## Notice

Southern Housing Group commissioned an agency to develop the Group's Customer Service Excellence Culture and align it with its corporate strategy and new direction.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e843f47d-3c7e-4e05-8936-f20a40cdf0fa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not applicable |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 30 Sep 2015 |
| Future notice date | Not specified |
| Award date | 5 Oct 2015 |
| Contract period | 30 Nov 2015 - 31 Jul 2016 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £74,950 |
| Lots value | Not specified |
| Awards value | £74,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOUTHERN HOUSING GROUP |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC1M 5LA |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI43 Haringey and Islington |
| Local authority | Islington |
| Electoral ward | Clerkenwell |
| Westminster constituency | Islington South and Finsbury |
| Delivery location | TLI London |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | THE CLEARING CONSULTANCY |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79415000 - Production management consultancy services

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e843f47d-3c7e-4e05-8936-f20a40cdf0fa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e843f47d-3c7e-4e05-8936-f20a40cdf0fa
  16th December 2015 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d8c5eca-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1d8c5eca-adc9-11e6-9901-0019b9f3037b.json.