---
title: "con_25431 ITSM Licenses, Services and Training (ServiceNow)"
ocid: "ocds-b5fd17-1d9f1f3b-4246-4b6a-ad29-4d8df27cfb08"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d9f1f3b-4246-4b6a-ad29-4d8df27cfb08"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d9f1f3b-4246-4b6a-ad29-4d8df27cfb08.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d9f1f3b-4246-4b6a-ad29-4d8df27cfb08.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR EDUCATION"
published: "2024-07-01"
---

# con_25431 ITSM Licenses, Services and Training (ServiceNow)

Buyer: DEPARTMENT FOR EDUCATION  
Current stage: Award  
OCID: ocds-b5fd17-1d9f1f3b-4246-4b6a-ad29-4d8df27cfb08

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## Summary

The Department for Education has awarded a contract for ITSM Licenses, Services, and Training to Bytes Software Services Ltd. The procurement process involved selecting the supplier through a call-off from a framework agreement. The contract value is £4,029,989.47 GBP. The contract period starts on June 12, 2024, and ends on June 11, 2027. The tender closed on March 25, 2024, and the award was made on June 7, 2024. The procurement falls under the services category and was procured via CCS Framework RM6098 Technology Products and Associated Services 2.

This contract for cloud-based ITSM Solution and services by the Department for Education presents opportunities for businesses in the software and information systems industry. Small and medium-sized enterprises (SMEs) could benefit from such contracts, given the suitability for SMEs indicated in the tender details. Businesses providing IT services, software solutions, and technology training may find this tender well-suited for competitive participation. The location for service delivery includes various regions such as the United Kingdom, Europe, and other parts of the world, allowing for potential market expansion opportunities for winning suppliers.

## Notice

Provision of a cloud based ITSM Solution and associated support services to enable the continued provision of IT System Management services. To protect the confidentiality, integrity and availability of our services, systems, and data. Protecting department systems from attack and being able to detect and investigate cyber-attacks is essential to manage risk. Procured via CCS Framework RM6098 Technology Products and Associated Services 2, Lot 3: Software.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8a747e93-8388-4f13-89dd-26814b8604db |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 1 Jul 2024 |
| Submission deadline | 25 Mar 2024 |
| Future notice date | Not specified |
| Award date | 6 Jun 2024 |
| Contract period | 11 Jun 2024 - 11 Jun 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,029,989 |
| Lots value | Not specified |
| Awards value | £4,029,989 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR EDUCATION |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 3BT |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BYTES SOFTWARE SERVICES |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 1 Jul 2024 at 14:34 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/8a747e93-8388-4f13-89dd-26814b8604db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/8a747e93-8388-4f13-89dd-26814b8604db
  1st July 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0c2f493b-fe7f-49b3-81e4-e86a7d9721e1
  REDACTED

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d9f1f3b-4246-4b6a-ad29-4d8df27cfb08. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1d9f1f3b-4246-4b6a-ad29-4d8df27cfb08.json.