---
title: "Citizen Event History"
ocid: "ocds-b5fd17-1d9ffcca-c0c9-44ea-9b70-a30d48779401"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d9ffcca-c0c9-44ea-9b70-a30d48779401"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1d9ffcca-c0c9-44ea-9b70-a30d48779401.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1d9ffcca-c0c9-44ea-9b70-a30d48779401.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2020-09-21"
---

# Citizen Event History

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-1d9ffcca-c0c9-44ea-9b70-a30d48779401

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## Summary

The Department for Work and Pensions (DWP) has completed a procurement process for the contract titled "Citizen Event History" aimed at integrating data assets to enhance operational insight. This project falls under the category of Information Technology Services and is valued at £1,690,100. The tender was part of a selective procurement method, specifically a call-off from a framework agreement, with the contract period starting on 14th September 2020 and ending on 31st March 2021. Key dates include the tender's end date of 14th September 2020, and the award date published on 21st September 2020, with the delivery location being in the North East of England, postal code NE98 1YX.

This tender presents significant growth opportunities for small to medium-sized enterprises (SMEs), particularly those specialising in information technology services and data integration solutions. Businesses that can provide innovative approaches to data management and analytics would be well-suited to compete in similar future procurements. The scope of the project underlines the importance of being able to dynamically manage resources and enhance customer experience through effective data utilisation, indicating a market trend towards technology-driven solutions in public sector operations.

## Notice

DWP are looking to develop new operational insight through integration of data assets. DWP want to bring together data which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes. This will provide the ability to see agent productivity and customer journey/experience to enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7cfe7138-a666-4c55-a95d-20abbe57af88 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Sep 2020 |
| Submission deadline | 13 Sep 2020 |
| Future notice date | Not specified |
| Award date | 13 Sep 2020 |
| Contract period | 13 Sep 2020 - 31 Mar 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £1,690,100 |
| Lots value | Not specified |
| Awards value | £1,690,100 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | BLACKPOOL |
| Post town | Blackpool |
| Postcode | FY4 5ES |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD4 Lancashire |
| ITL 3 | TLD42 Blackpool |
| Local authority | Blackpool |
| Electoral ward | Stanley |
| Westminster constituency | Blackpool South |
| Delivery location | TLC North East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SCOTT LOGIC |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72222300 - Information technology services

## Release History

- 21 Sep 2020 at 12:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7cfe7138-a666-4c55-a95d-20abbe57af88

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7cfe7138-a666-4c55-a95d-20abbe57af88
  21st September 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/48549066-ca5c-43e4-b47e-3cd53ac1992e
  n/a

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1d9ffcca-c0c9-44ea-9b70-a30d48779401. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1d9ffcca-c0c9-44ea-9b70-a30d48779401.json.