---
title: "FHFT - NC - Automated Telephone Appointment Management System"
ocid: "ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "FRIMLEY HEALTH NHS FOUNDATION TRUST"
published: "2026-09-25"
---

# FHFT - NC - Automated Telephone Appointment Management System

Buyer: FRIMLEY HEALTH NHS FOUNDATION TRUST  
Current stage: Award  
OCID: ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643.json)

## Summary

Frimley Health NHS Foundation Trust bought a cloud-based automated telephone appointment management system for the BSPS network. This is an IT software service, intended to manage appointments through automated telephone interactions. The stated delivery location is in England; the buyer is based in Frimley.

The procurement is complete and the contract was awarded to Voice Connect Limited. The Trust used a selective call-off from a framework agreement. The original estimated value was £161,810; the awarded value was £231,475.20. The award was made on 30 July 2026. The contract period runs from 1 August 2026 to 31 July 2031. The tender deadline was 31 July 2026 at 12:00. No evaluation criteria are stated in the available process details.

For suppliers tracking this buyer’s requirements, the award demonstrates demand for a cloud-based system that automates telephone appointment management across the BSPS network. A credible competitor when this requirement next reaches the market would need to show that its software can support appointment-management workflows through automated telephone services and operate as a cloud-based system. The procurement was handled as a framework call-off, so relevant framework participation would also matter. The buyer marked the opportunity as unsuitable for SMEs and voluntary, community and social enterprises.

## Notice

Provision of a cloud based automated telephone appointment management system for BSPS network.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e10e3f61-c47a-4ebc-bd9f-703c5e3d5002 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 30 Jul 2026 |
| Contract period | 1 Aug 2026 - 31 Jul 2031 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £161,810 |
| Lots value | Not specified |
| Awards value | £231,475 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FRIMLEY HEALTH NHS FOUNDATION TRUST |
| Locality | FRIMLEY |
| Postcode area | Guildford |
| Postcode | GU16 7UJ |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ25 West Surrey |
| Local authority | Surrey Heath |
| Electoral ward | Frimley |
| Westminster constituency | Surrey Heath |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICE CONNECT LIMITED |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 25 Sep 2026 at 07:46 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e10e3f61-c47a-4ebc-bd9f-703c5e3d5002

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e10e3f61-c47a-4ebc-bd9f-703c5e3d5002
  25th September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1da2f5d4-72fe-4e64-b099-ec1835c0f643.json.