---
title: "DDaT26257 - Software Subscription"
ocid: "ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UK SHARED BUSINESS SERVICES LIMITED"
published: "2026-09-03"
---

# DDaT26257 - Software Subscription

Buyer: UK SHARED BUSINESS SERVICES LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712.json)

## Summary

UK Shared Business Services Limited procured a software subscription to meet a requirement identified by UK Research and Innovation (UKRI). The purchase falls within software packages and information systems and is classified as goods. The service is intended for use in the United Kingdom. The procurement concerns a subscription rather than software development, implementation works or a broader information technology service. UK Shared Business Services Limited acted as the buying organisation, with the requirement sourced through its public-sector purchasing arrangements. The selected supplier is Freshworks Inc, a large software provider based in San Mateo, United States. The opportunity is therefore relevant to businesses supplying subscription-based software and information systems for UK public-sector organisations.

This is an awarded and completed procurement, with Freshworks Inc selected on 25 August 2026. The contract was awarded for £10,800, inclusive of the stated contract value, and runs from 28 September 2026 to 27 September 2027. It was procured through a selective longlist and shortlist exercise as a call-off from the G Cloud 14 framework (RM1557.14), rather than through an open tender. The tender submission deadline was 21 August 2026 at 5pm. An optional 12-month extension is available under the contract. The procurement was evaluated through the framework call-off process. The contract is identified as a software subscription for UK delivery, and participation was not designated as suitable for SMEs or voluntary, community and social enterprises.

For a supplier that did not win this procurement, the award is a useful indicator of UKRI-related demand for subscription software bought through a government framework. A credible competitor for a future requirement would need to provide an established software subscription offering, support delivery across the United Kingdom and operate effectively within a framework call-off route involving longlisting and shortlisting. The selected provider’s scale also indicates that the buyer was comfortable appointing a large specialist supplier for this requirement. Businesses should therefore be able to demonstrate dependable subscription delivery, a product relevant to public-sector information systems and the organisational capacity to meet a framework buyer’s procurement and service expectations.

## Notice

***** THIS IS AN AWARD NOTICE, NOT A CALL FOR COMPETITION ***** This Call Off contract has been sourced via a longlist shortlist exercise on the G Cloud 14 Framework (RM1557.14). UKRI had a requirement for the provision of Software Subscription. There is an optional 12 months extension available under this contract

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/7ef2662f-3645-412d-80a5-0bb2424d66df |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Goods |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2026 |
| Submission deadline | Not specified |
| Future notice date | Not specified |
| Award date | 25 Aug 2026 |
| Contract period | 28 Sep 2026 - 27 Sep 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £10,800 |
| Lots value | Not specified |
| Awards value | £10,800 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UK SHARED BUSINESS SERVICES LIMITED |
| Locality | SWINDON |
| Postcode area | Swindon |
| Postcode | SN2 1FF |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Rodbourne Cheney |
| Westminster constituency | Swindon North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | Freshworks Inc. |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 3 Sep 2026 at 14:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/7ef2662f-3645-412d-80a5-0bb2424d66df

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/7ef2662f-3645-412d-80a5-0bb2424d66df
  3rd September 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1dbd9552-5dab-428c-af18-c7f24e5a8712.json.