---
title: "GB-Glasgow: 2024-TR-0018 ITIL Service Management Services"
ocid: "ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "STUDENT LOANS COMPANY"
published: "2024-08-05"
---

# GB-Glasgow: 2024-TR-0018 ITIL Service Management Services

Buyer: STUDENT LOANS COMPANY  
Current stage: Award  
OCID: ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8.json)

## Summary

The Student Loans Company, located in Glasgow, has completed the procurement process for ITIL Service Management Services, specifically helpdesk and support services categorised under CPV 72253000. The tender, identified as BIP880574397 and titled "GB-Glasgow: 2024-TR-0018 ITIL Service Management Services," falls under the services industry and commenced on 1st August 2024, concluding by 31st July 2025. The contract, valued at £528,000, has been awarded to FDM Group Limited. The procurement process did not specify the procurement method and suitability criteria indicated it was open to large-scale enterprises, excluding SMEs and VCSEs.

This tender represents a significant opportunity for suppliers specialising in ITIL Service Management, particularly those experienced in providing robust helpdesk and support services. Businesses with a strong track record in managing ITIL processes can leverage this contract to expand their portfolio and establish a presence within public sector projects. Given the high-value contract and the partnership with a reputable organisation like the Student Loans Company, suitable businesses stand to gain considerable growth by demonstrating their expertise and delivering exceptional service quality.

## Notice

NOTE: This notice was updated on 05 August 2024 for the following reason: Optional extension end date 31/07/2026(ITIL Management Services)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/00cdccd1-1fae-4f78-80ea-d28d6deed8db |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 Aug 2024 |
| Submission deadline | 28 Jul 2024 |
| Future notice date | Not specified |
| Award date | 28 Jul 2024 |
| Contract period | 31 Jul 2024 - 31 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £528,000 |
| Lots value | Not specified |
| Awards value | £528,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | STUDENT LOANS COMPANY |
| Locality | GLASGOW |
| Post town | Glasgow |
| Postcode | G5 8DF |
| Country | Scotland |
| ITL 1 | TLM Scotland |
| ITL 2 | TLM3 West Central Scotland |
| ITL 3 | TLM32 Glasgow City |
| Local authority | Glasgow City |
| Electoral ward | Govan |
| Westminster constituency | Glasgow South West |
| Delivery location | TLM Scotland |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | FDM GROUP |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72253000 - Helpdesk and support services

## Release History

- 5 Aug 2024 at 14:30 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/00cdccd1-1fae-4f78-80ea-d28d6deed8db
- 5 Aug 2024 at 14:30 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/00cdccd1-1fae-4f78-80ea-d28d6deed8db

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/00cdccd1-1fae-4f78-80ea-d28d6deed8db
  5th August 2024 - Awarded contract notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=880574397
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1dccb928-be09-49f8-8e86-9fc6737dcaa8.json.