---
title: "For Transparency Purposes Only: Future Service Delivery Contract (FSDC): Provision of Armed Forces Pay, Pensions and Military HR and Administrative Services"
ocid: "ocds-b5fd17-1dfcfceb-e6e0-461b-b2d5-1c909a8fe68a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1dfcfceb-e6e0-461b-b2d5-1c909a8fe68a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1dfcfceb-e6e0-461b-b2d5-1c909a8fe68a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1dfcfceb-e6e0-461b-b2d5-1c909a8fe68a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "MINISTRY OF DEFENCE"
published: "2021-02-17"
---

# For Transparency Purposes Only: Future Service Delivery Contract (FSDC): Provision of Armed Forces Pay, Pensions and Military HR and Administrative Services

Buyer: MINISTRY OF DEFENCE  
Current stage: Award  
OCID: ocds-b5fd17-1dfcfceb-e6e0-461b-b2d5-1c909a8fe68a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1dfcfceb-e6e0-461b-b2d5-1c909a8fe68a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1dfcfceb-e6e0-461b-b2d5-1c909a8fe68a.json)

## Summary

The procurement process involves the Ministry of Defence, which is seeking service delivery for Armed Forces Pay, Pensions, and Military HR and Administrative Services under the title "For Transparency Purposes Only: Future Service Delivery Contract (FSDC)". This project falls under the services industry category, specifically focusing on pension services, information technology services, and administrative services. The contract is located in the United Kingdom and is currently in the Award stage, with an award date of 18 December 2019. The total contract value is approximately £294 million, and it is set to run from 1 June 2020 to 31 May 2027. The procurement was conducted via a selective method using a competitive procedure with negotiation.

This tender presents significant opportunities for businesses specialising in HR and administrative services, IT services, and those providing personnel and payroll solutions. Companies that are equipped to support the armed forces and veterans through modernisation initiatives will find this procurement especially relevant. With a lengthy contract period and a substantial budget, businesses aiming to expand within the defence services sector should consider applying, as the Ministry of Defence is likely to seek innovative solutions that enhance service delivery and operational efficiency.

## Notice

Future Service Delivery Contract (FSDC): Provision of Armed Forces Pay, Pensions and Military HR and Administrative Services. The FSDC will cover the armed forces and veterans Defence Business Services (DBS) services that are currently outsourced, which at a high level consist of: (a) a variety of personnel support services for the Royal Navy, Army and Royal Air Force, in the form of Joint Personnel Administration (JPA), which is the MOD's current Military Payroll and Expenses HR system, and Pensions; and (b) the development and maintenance of a range of supporting Information System (IS) applications and elements of IS infrastructure. This FSDC contract will: (a) deliver the services in scope; (b) enable the radical transformation and modernisation of these services; and (c) continually develop change management and ways of working.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/55323045-1c0b-4594-a0d6-53c58020cade |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Competitive procedure with negotiation (above threshold) |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Feb 2021 |
| Submission deadline | 23 Jul 2019 |
| Future notice date | Not specified |
| Award date | 18 Dec 2019 |
| Contract period | 31 May 2020 - 31 May 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £294,190,913 |
| Lots value | Not specified |
| Awards value | £294,190,913 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | MINISTRY OF DEFENCE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1A 2HB |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SHARED SERVICES CONNECTED |

## CPV Codes

### Divisions

- 66 - Financial and insurance services
- 72 - IT services: consulting, software development, Internet and support
- 75 - Administration, defence and social security services
- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 66520000 - Pension services
- 72222300 - Information technology services
- 75112000 - Administrative services for business operations
- 79512000 - Call centre
- 79631000 - Personnel and payroll services

## Release History

- 17 Feb 2021 at 20:32 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/55323045-1c0b-4594-a0d6-53c58020cade

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/55323045-1c0b-4594-a0d6-53c58020cade
  17th February 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/56262c90-149a-41ae-98a8-ba12dbfe8336
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/e8bbdf1b-bf1d-496b-8ad6-0efe0f25804a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1e8eb8af-32ec-45c4-80c3-d45c43514674
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/5a3a3286-20a1-4434-80f1-8cda28d3ebe9
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/c6e93875-7033-437e-850b-f93514afcb6d
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6f90a454-dcea-4cfa-aae5-e1db81841837
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b2bbd35a-0a7f-47e2-86d9-af9a1bae7cff
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/25ef9f6a-aba7-429b-9ba5-255931bc8743
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/b846e907-8f3b-4f9a-9dd8-d1f754f8b31a
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/9829e2e6-1181-4da7-b9d8-7eec99506ec6
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/90a6eea5-69b9-4791-bf02-14e0d015b009
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/07187981-f6c0-427b-8d39-d567e3a9ae8d

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1dfcfceb-e6e0-461b-b2d5-1c909a8fe68a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1dfcfceb-e6e0-461b-b2d5-1c909a8fe68a.json.