---
title: "(Service Now (SaaS) Advisory, Implementation and Support Services"
ocid: "ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "H M REVENUE & CUSTOMS"
published: "2021-11-17"
---

# (Service Now (SaaS) Advisory, Implementation and Support Services

Buyer: H M REVENUE & CUSTOMS  
Current stage: Award  
OCID: ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8.json)

## Summary

The procurement process involves H M Revenue & Customs as the buying organisation, seeking advisory, implementation, and support services for Service Now (SaaS). The tender, classified under Software support services (CPV 72261000), had a value of £250,000 and closed on 31 October 2021. The awarded contract was published on 17 November 2021 and is active until 16 November 2022. The procurement method used was selective, specifically a call-off from a framework agreement, and the delivery is expected in the United Kingdom.

This tender presents significant opportunities for businesses specialising in cloud support services, particularly those with experience in implementing Service Now platforms. Companies that offer software support services, especially larger organisations capable of delivering comprehensive solutions, would be well-positioned to compete in future tenders within this framework. Engaging in such contracts could assist in expanding their portfolio and client base in the public sector.

## Notice

Gcloud framework call off for cloud support serviced for implementation and support of Service NOw SAAS

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fbf74a35-bb76-4124-85c4-e255912cfaa4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Nov 2021 |
| Submission deadline | 31 Oct 2021 |
| Future notice date | Not specified |
| Award date | 10 Nov 2021 |
| Contract period | 16 Nov 2021 - 16 Nov 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £250,000 |
| Lots value | Not specified |
| Awards value | £250,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | H M REVENUE & CUSTOMS |
| Locality | LONDON |
| Post town | Southend-on-Sea |
| Postcode | SS99 1AA |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH3 Essex |
| ITL 3 | TLH31 Southend-on-Sea |
| Local authority | Southend-on-Sea |
| Electoral ward | Victoria |
| Westminster constituency | Southend East and Rochford |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERVICE NOW |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 17 Nov 2021 at 17:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fbf74a35-bb76-4124-85c4-e255912cfaa4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fbf74a35-bb76-4124-85c4-e255912cfaa4
  17th November 2021 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/2d64f2dd-4a89-446a-a1af-d93503349ade

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1e0772e8-c6dc-4223-b6be-1f89595a0ff8.json.