---
title: "Information Technology Service Management (ITSM)"
ocid: "ocds-b5fd17-1e11c571-2aaa-47e8-99ee-31d534fa7bf5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e11c571-2aaa-47e8-99ee-31d534fa7bf5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1e11c571-2aaa-47e8-99ee-31d534fa7bf5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1e11c571-2aaa-47e8-99ee-31d534fa7bf5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DURHAM UNIVERSITY"
published: "2019-11-25"
---

# Information Technology Service Management (ITSM)

Buyer: DURHAM UNIVERSITY  
Current stage: Award  
OCID: ocds-b5fd17-1e11c571-2aaa-47e8-99ee-31d534fa7bf5

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## Summary

Durham University has awarded a contract for Information Technology Service Management (ITSM), valued at £653,616, following an open tender process. This contract covers services such as help desk management, IT consultancy, business analysis, and project management, with a contract period running from 1 March 2020 to 28 February 2022. The tender, which was first published on 9 August 2019, originally closed for submissions by 10 September 2019. Services are to be delivered to a specified address in Durham, England, and the overall contract was part of the procurement category focused on IT services.

This contract offers significant opportunities for SMEs specialising in IT services, particularly those skilled in consulting, software development, and support. Businesses that excel in areas such as project management and help desk operations are well-positioned to compete for similar contracts. The open procurement method employed allows for broader participation, encouraging diverse suppliers to engage and contribute to enhancing IT service delivery within the educational sector.

## Notice

Information Technology Service Management (IT SM) Contract including Help Desk Management, IT Consultancy, Business Analysis,and Project Management.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/13336b4f-7695-40ce-8ab9-bbdb1369d4c3 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (above threshold) |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 Nov 2019 |
| Submission deadline | 10 Sep 2019 |
| Future notice date | Not specified |
| Award date | 24 Oct 2019 |
| Contract period | 1 Mar 2020 - 28 Feb 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £800,000 |
| Lots value | Not specified |
| Awards value | £653,616 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DURHAM UNIVERSITY |
| Locality | DURHAM |
| Post town | Durham |
| Postcode | DH1 3LE |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC41 Durham |
| Local authority | County Durham |
| Electoral ward | Durham South |
| Westminster constituency | City of Durham |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | WATERSTONS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 25 Nov 2019 at 09:15 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/13336b4f-7695-40ce-8ab9-bbdb1369d4c3
- 9 Aug 2019 at 14:32 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0e9ccab5-5f1a-4c15-b422-5d64a0d885ed

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/13336b4f-7695-40ce-8ab9-bbdb1369d4c3
  25th November 2019 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/0e9ccab5-5f1a-4c15-b422-5d64a0d885ed
  9th August 2019 - Opportunity notice on Contracts Finder
- http://events.transaxions.com/service.aspx?event=6800
  Link to Durham University Procurement Event

## Notice URLs

- http://www.durham.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e11c571-2aaa-47e8-99ee-31d534fa7bf5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1e11c571-2aaa-47e8-99ee-31d534fa7bf5.json.