--- title: "Customer Relationship Management System - 2019" ocid: "ocds-b5fd17-1e456737-0896-4ac0-9181-a9a99b233dea" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e456737-0896-4ac0-9181-a9a99b233dea" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1e456737-0896-4ac0-9181-a9a99b233dea.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1e456737-0896-4ac0-9181-a9a99b233dea.json" source: "Contracts Finder" current_stage: "Tender" buyer: "UNIVERSITY OF HERTFORDSHIRE" published: "2020-01-23" --- # Customer Relationship Management System - 2019 Buyer: UNIVERSITY OF HERTFORDSHIRE Current stage: Tender OCID: ocds-b5fd17-1e456737-0896-4ac0-9181-a9a99b233dea [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e456737-0896-4ac0-9181-a9a99b233dea) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1e456737-0896-4ac0-9181-a9a99b233dea.json) ## Summary The University of Hertfordshire is currently conducting a procurement process for a Customer Relationship Management (CRM) system, scheduled to be implemented from 1st June 2020 through to 1st June 2023. The tender, classified under the goods category, was initially published on 13th December 2019, with submissions due by 29th January 2020 at 12 noon. This procurement adopts an open method, which means it is accessible to all eligible suppliers in the market. This tender represents an excellent opportunity for small and medium-sized enterprises (SMEs) specialising in software solutions, particularly in CRM software development and administration software packages. Businesses that can provide innovative CRM systems, implementation services, and ongoing support would be well-suited to compete. Engaging with this procurement process could lead to a fruitful partnership with a prominent educational institution, potentially enhancing the winning bidder's profile and future business prospects. ## Notice The supply and implementation of a new Customer Relationship Management (CRM) system for the University of Hertfordshire. Please note that this tender is currently 'suspended'. Additional information: Please go to the University's e-tendering website - https://in-tendhost.co.uk/universityofhertfordshire. You should then click on the Current Tenders link where you can view the project details, and, if the project is of further interest, express an interest and register your organisation with our e-tendering system. Once your registration has been accepted, and you have received your login details by email, you can login to view the full tender documentation by clicking on the My Tenders link. Please note: if you have already registered on the University of Hertfordshire e-tendering portal there is no need to re-register. Simply login using your existing details. An e-mail to the buying organisation requesting inclusion is not acceptable. Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6a226faf-423e-4e9e-a6cc-385366f540f1 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Goods | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Jan 2020 | | Submission deadline | 31 Jan 2020 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 May 2020 - 1 Jun 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | UNIVERSITY OF HERTFORDSHIRE | | Locality | HERTFORDSHIRE | | Post town | St Albans | | Postcode | AL10 9AB | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH2 Bedfordshire and Hertfordshire | | ITL 3 | TLH26 North and East Hertfordshire | | Local authority | Welwyn Hatfield | | Electoral ward | Hatfield South West | | Westminster constituency | Welwyn Hatfield | | Delivery location | Not specified | ## CPV Codes ### Divisions - 48 - Software package and information systems - 72 - IT services: consulting, software development, Internet and support ### Codes - 48000000 - Software package and information systems - 48219300 - Administration software package - 48445000 - Customer Relation Management software package - 72212445 - Customer Relation Management software development services ## Release History - 23 Jan 2020 at 10:54 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6a226faf-423e-4e9e-a6cc-385366f540f1 - 3 Jan 2020 at 10:29 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6a226faf-423e-4e9e-a6cc-385366f540f1 - 19 Dec 2019 at 09:11 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6a226faf-423e-4e9e-a6cc-385366f540f1 - 17 Dec 2019 at 14:40 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6a226faf-423e-4e9e-a6cc-385366f540f1 - 17 Dec 2019 at 14:40 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6a226faf-423e-4e9e-a6cc-385366f540f1 - 13 Dec 2019 at 12:37 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6a226faf-423e-4e9e-a6cc-385366f540f1 - 13 Dec 2019 at 12:35 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/6a226faf-423e-4e9e-a6cc-385366f540f1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6a226faf-423e-4e9e-a6cc-385366f540f1 23rd January 2020 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/universityofhertfordshire/aspx/ Additional information on how to apply for this contract ## Notice URLs - http://www.herts.ac.uk - https://in-tendhost.co.uk/universityofhertfordshire ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e456737-0896-4ac0-9181-a9a99b233dea. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1e456737-0896-4ac0-9181-a9a99b233dea.json.