---
title: "Patient Experience System"
ocid: "ocds-b5fd17-1e6e77e4-b6de-4222-bac8-c14e05b89829"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e6e77e4-b6de-4222-bac8-c14e05b89829"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1e6e77e4-b6de-4222-bac8-c14e05b89829.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1e6e77e4-b6de-4222-bac8-c14e05b89829.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST"
published: "2023-08-21"
---

# Patient Experience System

Buyer: ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST  
Current stage: Award  
OCID: ocds-b5fd17-1e6e77e4-b6de-4222-bac8-c14e05b89829

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e6e77e4-b6de-4222-bac8-c14e05b89829)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1e6e77e4-b6de-4222-bac8-c14e05b89829.json)

## Summary

The St Helens & Knowsley Teaching Hospitals NHS Trust has awarded a contract for a Patient Experience System for survey services. The procurement method used was selective, with a total contract value of £33,212. The award was made to Healthcare Communications UK Limited. The contract period starts on August 1, 2023, and ends on January 31, 2024. The tender period ended on May 30, 2023. The Trust is located in PRESCOT, England, with a postcode of L355DR.

This tender for a Patient Experience System from the NHS Trust offers opportunities for businesses, especially those in the services industry. Small and medium-sized enterprises (SMEs) are deemed suitable for this contract, given its nature and scope. Businesses providing survey services or IT solutions tailored to enhance patient experiences could find this tender particularly relevant. The selected supplier, Healthcare Communications UK Limited, will be working closely with the St Helens & Knowsley Teaching Hospitals NHS Trust to deliver this crucial project on time.

## Notice

Support & License for the Trust's Friends & Family test (Patient Experience)

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/1e8c18d6-e223-43eb-be7a-e446ba3e0de4 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 21 Aug 2023 |
| Submission deadline | 30 May 2023 |
| Future notice date | Not specified |
| Award date | 20 Jul 2023 |
| Contract period | 31 Jul 2023 - 31 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £33,212 |
| Lots value | Not specified |
| Awards value | £33,212 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | ST HELENS & KNOWSLEY TEACHING HOSPITALS NHS TRUST |
| Locality | PRESCOT |
| Post town | Liverpool |
| Postcode | L35 5DR |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD71 East Merseyside |
| Local authority | Knowsley |
| Electoral ward | Whiston and Cronton |
| Westminster constituency | St Helens South and Whiston |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HEALTHCARE COMMUNICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311000 - Survey services

## Release History

- 21 Aug 2023 at 14:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/1e8c18d6-e223-43eb-be7a-e446ba3e0de4

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/1e8c18d6-e223-43eb-be7a-e446ba3e0de4
  21st August 2023 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/ce60e612-bc36-41c8-bdf5-8de6c86a4e96

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e6e77e4-b6de-4222-bac8-c14e05b89829. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1e6e77e4-b6de-4222-bac8-c14e05b89829.json.