---
title: "Customer satisfaction surveys for Cottsway"
ocid: "ocds-b5fd17-1e85a430-3bfd-48fe-bd1c-f6ee5f9021a4"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e85a430-3bfd-48fe-bd1c-f6ee5f9021a4"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1e85a430-3bfd-48fe-bd1c-f6ee5f9021a4.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1e85a430-3bfd-48fe-bd1c-f6ee5f9021a4.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "COTTSWAY HOUSING ASSOCIATION LIMITED"
published: "2022-01-14"
---

# Customer satisfaction surveys for Cottsway

Buyer: COTTSWAY HOUSING ASSOCIATION LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-1e85a430-3bfd-48fe-bd1c-f6ee5f9021a4

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## Summary

Cottsway Housing Association Limited is inviting tenders for "Customer satisfaction surveys for Cottsway," classified under telephone survey services, with the procurement process currently in the tender stage. This open procedure seeks experienced providers to conduct various satisfaction surveys over an initial three-year period, with the possibility of extending for an additional two years. Tenders must be submitted via the In-tend procurement system by 11 February 2022, and the contract is set to commence on 1 April 2022, concluding on 31 March 2025. The relevant procurement is located in Witney, Oxfordshire, UK, with a delivery address including multiple regions as specified.

This tender presents an excellent opportunity for businesses specialising in survey services, particularly those focusing on customer satisfaction. Small and medium-sized enterprises (SMEs) with expertise in conducting perception and transactional surveys would be well-suited to compete for this contract. Engaging in this project can expand service portfolios and enhance business visibility within the public sector, ultimately propelling growth opportunities for adept survey service providers.

## Notice

We are tendering our contract for customer satisfaction surveys for a period of three years initially plus two further years subject to agreement. We are looking for a suitably experienced provider to provide the following satisfaction surveys: * Star (perception) survey * StarT (transactional) surveys to include repairs, lettings, ASB, complaints and contact centre * New Build satisfaction survey. Additional information: You will be required to submit a proposal via In-tend by Friday 11 February 2022. All tenders should be completed using the Intend procurement system operated by Cottsway. Written tenders sent by other means will not be accepted. If you are not registered on In-tend you will need to register using the following link https://in-tendhost.co.uk/cottsway/aspx/Home Is a Recurrent Procurement Type? : No

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0cb74f67-73f3-4a5e-a3a1-b0f516efee68 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Jan 2022 |
| Submission deadline | 11 Feb 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Apr 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | COTTSWAY HOUSING ASSOCIATION LIMITED |
| Locality | OXFORDSHIRE |
| Post town | Oxford |
| Postcode | OX28 4YG |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ14 Oxfordshire CC |
| Local authority | West Oxfordshire |
| Electoral ward | Witney South |
| Westminster constituency | Witney |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79311210 - Telephone survey services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey

## Release History

- 14 Jan 2022 at 11:52 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0cb74f67-73f3-4a5e-a3a1-b0f516efee68
- 14 Jan 2022 at 11:27 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0cb74f67-73f3-4a5e-a3a1-b0f516efee68

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0cb74f67-73f3-4a5e-a3a1-b0f516efee68
  14th January 2022 - Opportunity notice on Contracts Finder
- https://in-tendhost.co.uk/cottsway/aspx/
  Additional information on how to apply for this contract

## Notice URLs

- https://in-tendhost.co.uk/cottsway/aspx/Home

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e85a430-3bfd-48fe-bd1c-f6ee5f9021a4. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1e85a430-3bfd-48fe-bd1c-f6ee5f9021a4.json.