---
title: "Specialist Welfare Advice and Information Service"
ocid: "ocds-b5fd17-1e8ac7e9-d42f-43b5-a34c-b25b7dad92e5"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e8ac7e9-d42f-43b5-a34c-b25b7dad92e5"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1e8ac7e9-d42f-43b5-a34c-b25b7dad92e5.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1e8ac7e9-d42f-43b5-a34c-b25b7dad92e5.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SWINDON BOROUGH COUNCIL"
published: "2022-02-04"
---

# Specialist Welfare Advice and Information Service

Buyer: SWINDON BOROUGH COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1e8ac7e9-d42f-43b5-a34c-b25b7dad92e5

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## Summary

Swindon Borough Council is seeking a supplier for a Specialist Welfare Advice and Information Service aimed at improving the welfare of residents in Swindon, located in the South West of England. This open procurement process, classified under benefit services, has an active tender stage with a deadline for tender submissions set for 25th May 2021, at 12:00 hrs local time. The contract is expected to commence on 1st October 2021, lasting for an initial period of 60 months with a possible extension of 24 months. The total value of the contract is approximately £2,920,204.

This opportunity is particularly suited for small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) capable of delivering high-quality welfare advice services, including financial and housing advice. Engaging in this tender could significantly expand a business's portfolio by contributing to essential community services while enhancing their visibility within the local market, especially for those with expertise in providing effective support to low-income households and navigating public benefit systems.

## Notice

Swindon Borough Council is looking to procure a Specialist Advice & Information Service that will provide the following: The successful provider of this contact will be responsible for the delivery of a high quality specialist welfare advice service in Swindon, offering confidential face-to-face and telephone support depending on what is most appropriate. Good quality specialist advice and information leads to improvements in housing conditions, improved employment and working conditions, reduced debt and increased access to benefits and other entitlements. This ultimately results in improved health and wellbeing for individuals and their families. Advice services, including financial and debt relief services, housing advice and benefits advice are cost-effective ways to increase incomes in low-income households. Access to generalist advice and information remains a significant requirement for the residents of Swindon. As local people's lives are impacted by the wider economic and political environment Swindon requires an advice service that can both react to and prepare for the changing advice requirements of those people who need the service. To participate, Suppliers will need to Register as a Supplier with ProContract, www.supplyingthesouthwest.org.uk, then Register an Interest before obtaining access to the tender documents. In the event of difficulties registering as a supplier, please refer to the System Administrator Proactis support team ProContractSuppliers@proactis.com Contract Period The contract will be initially for a period of 60 months commencing 1st October 2021 with the option to extend for a further 24 months as per the contract terms and conditions. Tender Responses Tender Responses are required to be submitted no later than 25th May 2021, 12:00;00 hrs UK Local time via ProContract tender portal - https://www.supplyingthesouthwest.org.uk/ Tender Clarifications If you require any clarifications on the tender documents, please submit these in writing via Messaging in ProContract tender portal by 15th May 2021, 1200:00:00 hrs UK Local time. The Council's responses to these clarification questions will be uploaded periodically on the ProContract tender portal. Please note that this project has been advertised on Find a Tender Service, Contracts Finder / other web portals, however, Supplying the South West Portal, https://www.supplyingthesouthwest.org.uk/ is the only portal that includes all the relevant documents required to respond to this opportunity, bearing Project Id: DN535136 No Tender submissions will be considered without completing the tender documents in full including attachments and returning them in alignment with the instructions within the tender documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/95c286db-d48f-4e62-a9e9-ea1ed3b68bce |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Feb 2022 |
| Submission deadline | 25 May 2021 |
| Future notice date | Not specified |
| Award date | 17 Jun 2021 |
| Contract period | 30 Sep 2021 - 30 Sep 2028 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,920,204 |
| Lots value | Not specified |
| Awards value | £2,919,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SWINDON BOROUGH COUNCIL |
| Locality | SWINDON |
| Post town | Swindon |
| Postcode | SN1 2JH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK7 Gloucestershire and Wiltshire |
| ITL 3 | TLK71 Swindon |
| Local authority | Swindon |
| Electoral ward | Eastcott |
| Westminster constituency | Swindon South |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CITIZENS ADVICE SWINDON |

## CPV Codes

### Divisions

- 75 - Administration, defence and social security services

### Codes

- 75310000 - Benefit services

## Release History

- 4 Feb 2022 at 15:48 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/95c286db-d48f-4e62-a9e9-ea1ed3b68bce
- 26 Mar 2021 at 16:57 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/542e7a45-46f0-42ff-adf0-68a27d8f2c1e

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/95c286db-d48f-4e62-a9e9-ea1ed3b68bce
  4th February 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/542e7a45-46f0-42ff-adf0-68a27d8f2c1e
  26th March 2021 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=23294e2d-538e-eb11-810c-005056b64545
  Advert

## Notice URLs

- http://www.swindon.gov.uk/
- https://www.supplyingthesouthwest.org.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e8ac7e9-d42f-43b5-a34c-b25b7dad92e5. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1e8ac7e9-d42f-43b5-a34c-b25b7dad92e5.json.