---
title: "RFP for new website UX testing"
ocid: "ocds-b5fd17-1e8ae310-4a7c-4a08-bbc2-3fdf38369c79"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e8ae310-4a7c-4a08-bbc2-3fdf38369c79"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1e8ae310-4a7c-4a08-bbc2-3fdf38369c79.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1e8ae310-4a7c-4a08-bbc2-3fdf38369c79.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "FINANCIAL OMBUDSMAN SERVICE"
published: "2019-07-12"
---

# RFP for new website UX testing

Buyer: FINANCIAL OMBUDSMAN SERVICE  
Current stage: Tender  
OCID: ocds-b5fd17-1e8ae310-4a7c-4a08-bbc2-3fdf38369c79

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e8ae310-4a7c-4a08-bbc2-3fdf38369c79)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1e8ae310-4a7c-4a08-bbc2-3fdf38369c79.json)

## Summary

The Financial Ombudsman Service is currently engaging in an open tender for a project titled "RFP for new website UX testing." This initiative falls within the technical testing, analysis and consultancy services category, with additional classifications in information technology requirements review and research consultancy services. Interested parties should note that the tender period ends on 31 July 2019, with a contract period commencing on 2 September 2019 and concluding on 1 March 2020. The estimated contract value is £50,000, and it is located in London, England, with a delivery address in the East Midlands region as well.

This tender presents a valuable opportunity for businesses specialising in user experience design, website testing, and consultancy services, particularly small and medium-sized enterprises (SMEs) seeking to expand their portfolio. Companies equipped to deliver technical analysis and independent testing will find this procurement process advantageous. The approach allows for a collaborative engagement with the Financial Ombudsman Service, fostering potential long-term partnerships for successful service providers.

## Notice

The Financial Ombudsman Service is looking for a Service Provider that can work with us, to carry out independent testing of the new website and validate our new design, navigation and structure and inform our future roadmap.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/4f5b2f6d-c13a-4d74-b5fa-b0525af37458 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure (below threshold) |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Jul 2019 |
| Submission deadline | 31 Jul 2019 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Sep 2019 - 1 Mar 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £50,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | FINANCIAL OMBUDSMAN SERVICE |
| Locality | LONDON |
| Post town | East London |
| Postcode | E14 9SR |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI4 Inner London - East |
| ITL 3 | TLI42 Tower Hamlets |
| Local authority | Tower Hamlets |
| Electoral ward | Canary Wharf |
| Westminster constituency | Poplar and Limehouse |
| Delivery location | TLF East Midlands (England), TLI London |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services
- 72 - IT services: consulting, software development, Internet and support
- 73 - Research and development services and related consultancy services

### Codes

- 71600000 - Technical testing, analysis and consultancy services
- 72223000 - Information technology requirements review services
- 73210000 - Research consultancy services

## Release History

- 12 Jul 2019 at 15:10 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/4f5b2f6d-c13a-4d74-b5fa-b0525af37458

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/4f5b2f6d-c13a-4d74-b5fa-b0525af37458
  12th July 2019 - Opportunity notice on Contracts Finder
- https://procurement.financial-ombudsman.org.uk/web/login.html
  Suppliers who wish to view the procurement documents and respond to this RFP, please do so through our e-sourcing tool, BRAVO

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e8ae310-4a7c-4a08-bbc2-3fdf38369c79. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1e8ae310-4a7c-4a08-bbc2-3fdf38369c79.json.