--- title: "Information, Advice and Guidance Service" ocid: "ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON BOROUGH OF CROYDON" published: "2024-09-30" --- # Information, Advice and Guidance Service Buyer: LONDON BOROUGH OF CROYDON Current stage: Tender OCID: ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6.json) ## Summary The London Borough of Croydon is inviting tenders for the provision of Information, Advice, and Guidance (IAG) services under the tender titled "Information, Advice and Guidance Service". This procurement falls under the Health and Social Work Services category and targets the Croydon region in London. The tender process is currently in the active tendering stage following an open procedure (above threshold) in accordance with PCR2015. Interested providers need to submit their proposals electronically via the Croydon Tenders Portal by 30th October 2024, with the contract period set to commence on 1st April 2025 and conclude on 31st March 2028, encompassing an initial term of 2 years with an optional extension of 1 year. This tender offers substantial business opportunities, especially for SMEs and voluntary, community and social enterprises (VCSEs). It seeks providers capable of delivering comprehensive IAG services covering various sectors such as welfare benefits, debt management, housing, employment issues, immigration, and discrimination. By engaging in this contract, businesses can leverage their expertise in accredited information, casework, advocacy, financial capability, digital training, and legal advice, thereby expanding their service portfolio and gaining visibility in the public procurement market. This opportunity is particularly well-suited for organisations with strong community ties and those committed to enhancing public well-being through high-quality, accessible advice and support services. ## Notice The London Borough of Croydon (the Council) is seeking to engage providers for the provision of Information, Advice and Guidance. The aim of a universal IAG service in Croydon is to improve and protect people's wellbeing, prevent problems from worsening and turning into crises, and reduce residents need for other services. The Service will do this by providing high quality, free, independent, impartial and confidential advice, open to all Croydon residents across a range of topics. The Provider will offer services to include: o General, accredited information and advice o General casework o Specialist casework o Advocacy o Research and campaigns work o Financial capability work o Digital training o Volunteering opportunities o Legal advice Subject areas covered include but are not limited to: o Welfare benefits o Debt and money management o Housing and Homelessness o Employment issues o Immigration o Discrimination The full scope of the contract requirements are provided in the Service Specifications, which form part of the Tender Documents. The Contracts is for a period of 2 + 1 years (the Term). This procurement is in line with PCR2015 the open process. The required Services are being procured via a competitive tendering process and will run electronically via the Croydon Tenders Portal. All communication throughout the tender process will be via London Borough of Croydon E-Procurement Site - Home (in-tendhost.co.uk). Additional information: To register your interest in this opportunity please go to https://in-tendhost.co.uk/croydontenders/aspx/ Delivery Notes Croydon Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/f7d3d1cb-6a2e-46ca-8a65-c72a2ac29dd7 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 30 Sep 2024 | | Submission deadline | 30 Oct 2024 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Apr 2025 - 31 Mar 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF CROYDON | | Locality | CROYDON | | Post town | Croydon | | Postcode | CR0 1EA | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI6 Outer London - South | | ITL 3 | TLI62 Croydon | | Local authority | Croydon | | Electoral ward | Fairfield | | Westminster constituency | Croydon West | | Delivery location | TLI London | ## CPV Codes ### Divisions - 85 - Health and social work services - 98 - Other community, social and personal services ### Codes - 85000000 - Health and social work services - 98000000 - Other community, social and personal services ## Release History - 30 Sep 2024 at 13:30 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/f7d3d1cb-6a2e-46ca-8a65-c72a2ac29dd7 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/f7d3d1cb-6a2e-46ca-8a65-c72a2ac29dd7 30th September 2024 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/croydontenders/aspx/ Additional information on how to apply for this contract ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1e8aea41-c399-4212-a0fb-264136e289a6.json.