--- title: "Electronic Call Monitoring System For Domiciliary Care" ocid: "ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "LONDON BOROUGH OF NEWHAM" published: "2023-10-20" --- # Electronic Call Monitoring System For Domiciliary Care Buyer: LONDON BOROUGH OF NEWHAM Current stage: Tender OCID: ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b.json) ## Summary The London Borough of Newham is seeking a provider for an Electronic Call Monitoring System For Domiciliary Care. The procurement process is in the planning stage, with a tender period ending on 20th November 2023. The contract period is expected to start on 12th May 2024 and end on 11th May 2027. The procurement method is an Open procedure (above threshold) and the procurement falls under the IT services category. The buying organisation is the London Borough of Newham located in London, with the contract delivery address in postal code E16 2QU. This tender represents an opportunity for businesses in IT services, consulting, software development, and Internet support sectors to provide Electronic Call Monitoring solutions. Businesses interested in providing Electronic Medications Administrations Record System, Call Logging, Family and Friends Portal, Invoicing, Payment, and Reporting systems are well-suited to compete. Additionally, providers offering Scheduling and Care planning functionalities may have an advantage. Interested parties should ensure timely registration on the electronic tendering system 'Oracle Fusion' to participate in the procurement process. ## Notice The London Borough of Newham would like to notify the market of a published procurement procurement for an Electronic Call Monitoring System For Domiciliary Care * Newham Council currently has 24 Providers on its independent Living and Support Services (ILSS) Framework, delivering bespoke care and support that maintains and improves wellbeing, independence and resilience appropriate to individual Customer circumstances, prevailing state of health, and personal aspirations - to live a full a life as possible: safe and independent at home. * The council mandates that providers on its ILSS framework use its procured Electronic Call Monitoring (ECM) system as a core requirement, to ensure the successful delivery and assurance of the service contract. This is used to log calls made in resident's homes and other locations in the community. It is used by the Council to review Providers' performance under the contract, match commissioned care hours to the actual hours delivered, and to generate automatic invoices for Providers in Finance Manager. * Newham Council are seeking to procure an ECM system that includes the following components: o Electronic Medications Administrations Record System o Electronic Call Logging o Family and Friends Portal o Invoicing and Payment o Reporting It would also be beneficial but not essential if your solution can also provide one or both of these elements: o Scheduling o Care planning We would like potential providers interested in delivering these services to submit a bid. The tendering exercise will be undertaken using the electronic tendering system 'Oracle Fusion' to participate please ensure that your company registers on Oracle Fusion via the link below. https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/42c883ad-fbcd-4701-bb20-218a500e05db | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (above threshold) | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning, Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Oct 2023 | | Submission deadline | 20 Nov 2023 | | Future notice date | 30 May 2023 | | Award date | Not specified | | Contract period | 11 May 2024 - 11 May 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF NEWHAM | | Locality | LONDON | | Post town | East London | | Postcode | E16 2QU | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI4 Inner London - East | | ITL 3 | TLI41 Hackney and Newham | | Local authority | Newham | | Electoral ward | Royal Albert | | Westminster constituency | West Ham and Beckton | | Delivery location | Not specified | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 20 Oct 2023 at 11:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/42c883ad-fbcd-4701-bb20-218a500e05db - 12 May 2023 at 14:43 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/9bc5436c-6d5a-4a14-a2dd-6bd50e64a42e ## Documents - https://www.contractsfinder.service.gov.uk/Notice/42c883ad-fbcd-4701-bb20-218a500e05db 20th October 2023 - Opportunity notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/9bc5436c-6d5a-4a14-a2dd-6bd50e64a42e 12th May 2023 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/7554e81c-c11a-47a6-927e-45ca10752839 ## Notice URLs - https://elyq.fa.em3.oraclecloud.com/fscmUI/faces/PrcPosRegisterSupplier?prcBuId=300000002089195 ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1e9c97cb-1a0c-4039-b88d-d2b0819a9f1b.json.