--- title: "Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council" ocid: "ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be.json" source: "Contracts Finder" current_stage: "Award" buyer: "OXFORD CITY COUNCIL" published: "2018-06-26" --- # Provision of Resilience Support to the Revenues and Benefits Service of Oxford City Council Buyer: OXFORD CITY COUNCIL Current stage: Award OCID: ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be.json) ## Summary Oxford City Council is conducting a tender for the "Provision of Resilience Support to the Revenues and Benefits Service," which primarily involves off-site processing of Housing Benefit and Council Tax Reduction. This contract is essential to ensure adequate support during peak demand times, particularly between September and December. The procurement process is currently in the Award stage, with a contract value of £400,000 for an initial period of three years, starting from June 23, 2018, and an option for a one-year extension. The deadline for tender submissions was April 20, 2018. This procurement presents significant opportunities for small and medium-sized enterprises (SMEs) specialising in software packages and information systems, particularly those with expertise in financial services or public sector support. Given the volume of expected workload, including approximately 18,000 Council Tax changes annually, businesses that can provide scalable solutions and efficient processing during peak times will be well-positioned to compete for this contract. The Council has emphasised the importance of resilience and adaptability in responding to changing demands, which could further encourage innovative approaches from prospective bidders. ## Notice Oxford City Council ("the Council") is re-tendering its contract for off-site Housing Benefit and Council Tax Reduction and off-site Council Tax processing. The current contract is used on a permanent basis to provide resilience to the Revenues and Benefits Service, mostly at times of peak demand. Any volumes of work detailed in the ITT are based on historic figures and the Council cannot guarantee any level of business. The Council anticipate 18,000 Council Tax changes annually (mostly discounts/exemptions and change of address) with most resilience needed Sept to Dec. For Benefits there could be up to 6,000 change of circumstances (majority) and new claims needed through the year, peak times are Aug to Dec, plus the first two months of the financial year. Full scope can be viewed on the South East Business Portal. The contract shall be for an initial period of 3 years with an option to extend for a further 1 year. The Council reserves the right to cancel the procurement at any time. Additional information: Tender Response submission extended until 20th April at 12 noon ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/196fe782-8bc6-4589-a469-e0a756641aae | | Notice type | Award Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Large | | All stages | Tender, Award | ## Dates | Field | Value | | --- | --- | | Publication date | 26 Jun 2018 | | Submission deadline | 20 Apr 2018 | | Future notice date | Not specified | | Award date | 25 Jun 2018 | | Contract period | 26 Jun 2018 - 22 Jun 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £400,000 | | Lots value | Not specified | | Awards value | £400,000 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | OXFORD CITY COUNCIL | | Locality | OXFORD | | Post town | Oxford | | Postcode | OX1 1DS | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire | | ITL 3 | TLJ14 Oxfordshire CC | | Local authority | Oxford | | Electoral ward | Osney & St Thomas | | Westminster constituency | Oxford West and Abingdon | | Delivery location | TLJ South East (England) | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | NORTHGATE PUBLIC SERVICES (UK | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 26 Jun 2018 at 12:00 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/196fe782-8bc6-4589-a469-e0a756641aae - 10 Apr 2018 at 15:30 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/196fe782-8bc6-4589-a469-e0a756641aae - 12 Mar 2018 at 09:18 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/196fe782-8bc6-4589-a469-e0a756641aae ## Documents - https://www.contractsfinder.service.gov.uk/Notice/196fe782-8bc6-4589-a469-e0a756641aae 26th June 2018 - Opportunity notice on Contracts Finder ## Notice URLs - http://www.oxford.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ea968b3-e435-4794-8f23-7307131930be.json.