---
title: "TVS"
ocid: "ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HOME OFFICE"
published: "2020-01-20"
---

# TVS

Buyer: HOME OFFICE  
Current stage: Award  
OCID: ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66.json)

## Summary

The procurement process, initiated by the Home Office, revolves around a tender titled "TVS" for Total Voice Solutions, focusing on call centre services. This contract, valued at approximately £803,359, was executed under a selective procurement method as a call-off from a framework agreement. The contract began on 1st November 2018 and concluded on 1st November 2020. The service delivery was applicable not only in the United Kingdom but also extended to British Overseas Territories, the Channel Islands, and other regions in Europe.

This opportunity is particularly suitable for large-scale companies experienced in providing call centre services, as evidenced by the award to British Telecommunications Ltd. Tenderers with proven expertise in total voice solutions and strong operational capacities could leverage this previous contract as a case study for potential expansion in public sector service provisioning. Companies that can demonstrate innovation in communication solutions will find a conducive environment to grow, given the procurement focus on enhancing service delivery in the public sector.

## Notice

Total Voice Solutions Call centre's

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/cde98a69-af6b-4b96-bb2a-b4899e5a0cc3 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 20 Jan 2020 |
| Submission deadline | 20 Jun 2018 |
| Future notice date | Not specified |
| Award date | 19 Jun 2018 |
| Contract period | 1 Nov 2018 - 1 Nov 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £803,359 |
| Lots value | Not specified |
| Awards value | £803,359 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HOME OFFICE |
| Locality | LONDON |
| Post town | South West London |
| Postcode | SW1P 4DF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | Westminster |
| Electoral ward | St James's |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BRITISH TELECOMMUNICATIONS |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 20 Jan 2020 at 15:26 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/cde98a69-af6b-4b96-bb2a-b4899e5a0cc3

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/cde98a69-af6b-4b96-bb2a-b4899e5a0cc3
  20th January 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ed18a8a-36e7-4664-b98e-0dfa69463e66.json.