---
title: "Independent Health Complaints Advocacy Service"
ocid: "ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF EALING"
published: "2021-08-26"
---

# Independent Health Complaints Advocacy Service

Buyer: LONDON BOROUGH OF EALING  
Current stage: Award  
OCID: ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac.json)

## Summary

The London Borough of Ealing has awarded a contract for the Independent Health Complaints Advocacy Service, which commenced on 1st April 2021 and is set to run until 31st March 2024. This procurement falls under the health and social work services category and uses an open procurement method. The estimated contract value is £300,000, and it aims to empower individuals navigating the complaints procedures related to health services in England. The award notice was published on 26th August 2021 and the tender period concluded on 4th December 2020.

This contract presents significant growth opportunities for businesses specialising in health and social care advocacy, particularly those that are small to medium enterprises (SMEs) or voluntary, community, and social enterprises (VCSEs). Companies with expertise in patient advocacy, social work, or complaint resolution within healthcare settings would be well-suited to engage in related tenders or supplementary services that align with the objectives set forth by Ealing Council, thereby enhancing community support and healthcare delivery.

## Notice

Ealing Council has awarded a contract to provide an independent Health Complaints Advocacy Service from 1st April 2021. The Health and Social Care Act 2012 transferred the responsibility of commissioning NHS Complaints Advocacy services from Central Government to Local Government. The previous multi-borough 'Independent Health Complaints Advocacy Service' contract ended on March 31st, 2021. Ealing Council has procured a one replacement Service which started on 1st April 2021. The key aspect of the Service is the focus on empowering and supporting individuals to go through the complaints procedures for health services, to assist them in finding a resolution to their complaint(s) about the care or treatment they receive. The Service delivers services that meet the legal requirements as described in the Health and Social Care Act 2012 and any current or future regulations and/or legislations The Service supports patients, service users, residents, their family, carer or representative, with a complaint or grievance related to any aspect of healthcare as described in the Health and Social Care Act 2012, including that which falls under the remit of the Health Service Ombudsman , such as complaints about poor treatment or service provided through health services in England. The Service also supports individual complaints when they concern health and social care services (and not one service in particular). The Service will support the individual through the appropriate complaints process(es). This may result in the Service supporting an individual through to the Local Government Ombudsman (for a social care service complaint).

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/fb1287ea-0fbe-4f92-bf40-87fb9a706d93 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 26 Aug 2021 |
| Submission deadline | 4 Dec 2020 |
| Future notice date | Not specified |
| Award date | 17 Dec 2020 |
| Contract period | 31 Mar 2021 - 31 Mar 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £300,000 |
| Lots value | Not specified |
| Awards value | £300,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF EALING |
| Locality | EALING |
| Post town | West London |
| Postcode | W5 2HL |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI7 Outer London - West and North West |
| ITL 3 | TLI73 Ealing |
| Local authority | Ealing |
| Electoral ward | Ealing Broadway |
| Westminster constituency | Ealing Central and Acton |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VOICEABILITY |

## CPV Codes

### Divisions

- 85 - Health and social work services

### Codes

- 85000000 - Health and social work services
- 85300000 - Social work and related services

## Release History

- 26 Aug 2021 at 13:41 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/fb1287ea-0fbe-4f92-bf40-87fb9a706d93

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/fb1287ea-0fbe-4f92-bf40-87fb9a706d93
  26th August 2021 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=c992be85-5314-eb11-8105-005056b64545
  Advert

## Notice URLs

- http://www.ealing.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1edee031-671d-4c17-adad-ff4a8414d8ac.json.