---
title: "ServiceNow Managed Support"
ocid: "ocds-b5fd17-1ee58c4c-f6e4-420f-a8da-07b1f8fbb416"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ee58c4c-f6e4-420f-a8da-07b1f8fbb416"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ee58c4c-f6e4-420f-a8da-07b1f8fbb416.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ee58c4c-f6e4-420f-a8da-07b1f8fbb416.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HS2"
published: "2020-12-16"
---

# ServiceNow Managed Support

Buyer: HS2  
Current stage: Award  
OCID: ocds-b5fd17-1ee58c4c-f6e4-420f-a8da-07b1f8fbb416

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ee58c4c-f6e4-420f-a8da-07b1f8fbb416)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1ee58c4c-f6e4-420f-a8da-07b1f8fbb416.json)

## Summary

The procurement process for the "ServiceNow Managed Support" contract, managed by HS2, a key player in the UK transport sector, involves the provision of IT services under the classification of consulting, software development, Internet and support. The contract was initiated through a selective procurement method, specifically as a call-off from a framework agreement. The tender period concluded on 29 November 2019, and the contract was executed from 3 December 2019 until 1 October 2020. The total contract value was £99,337, with delivery addresses located in Birmingham, West Midlands, in the United Kingdom.

This tender presents significant growth opportunities for small and medium-sized enterprises (SMEs) in the IT services industry, particularly those specialising in managed support services or software development. Businesses that can leverage their expertise in the ServiceNow platform are encouraged to explore similar future contracts as they arise, as collaborating with established entities like HS2 can enhance their visibility and credibility in the public sector market.

## Notice

Managed Support for ServiceNow

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56482992-17e4-4ea0-bf78-defedd8b9d14 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 16 Dec 2020 |
| Submission deadline | 29 Nov 2019 |
| Future notice date | Not specified |
| Award date | 4 Nov 2019 |
| Contract period | 3 Dec 2019 - 1 Oct 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,337 |
| Lots value | Not specified |
| Awards value | £99,337 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HS2 |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B4 6GA |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 16 Dec 2020 at 10:50 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56482992-17e4-4ea0-bf78-defedd8b9d14

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/56482992-17e4-4ea0-bf78-defedd8b9d14
  16th December 2020 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ee58c4c-f6e4-420f-a8da-07b1f8fbb416. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ee58c4c-f6e4-420f-a8da-07b1f8fbb416.json.