---
title: "AE Online Intelligent FAQ Service"
ocid: "ocds-b5fd17-1ef07cac-7add-4060-8e0d-bff46d363ad8"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ef07cac-7add-4060-8e0d-bff46d363ad8"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ef07cac-7add-4060-8e0d-bff46d363ad8.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ef07cac-7add-4060-8e0d-bff46d363ad8.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE PENSIONS REGULATOR"
published: "2024-07-30"
---

# AE Online Intelligent FAQ Service

Buyer: THE PENSIONS REGULATOR  
Current stage: Award  
OCID: ocds-b5fd17-1ef07cac-7add-4060-8e0d-bff46d363ad8

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ef07cac-7add-4060-8e0d-bff46d363ad8)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1ef07cac-7add-4060-8e0d-bff46d363ad8.json)

## Summary

The Pensions Regulator has completed the procurement process for an "AE Online Intelligent FAQ Service" under the IT services category, specifically focusing on consulting, software development, Internet, and support. The buying organisation is headquartered at Napier House, Trafalgar Place, Brighton, BN2 6AF, United Kingdom. The procurement was conducted through a selective method, specifically a call-off from a framework agreement. Key dates include the tender period ending on 23rd February 2024 and the award issued on 13th March 2024. The contract period is set to start on 1st August 2024 and will conclude on 31st July 2025. The contract value is £76,327, with Verint Systems UK Limited appointed as the supplier, located at 241 Brooklands Road, Weybridge, Surrey KT13 0RH.

This tender provides significant opportunities for businesses specialising in IT services to showcase their innovative solutions and expand their portfolio. It is particularly suited for small and medium enterprises (SMEs), given the suitability preferences stated in the procurement details. Companies in the IT sector, especially those focusing on software development, consulting, and internet support, can benefit from tapping into public sector contracts. By participating in similar tenders, SMEs can gain valuable exposure, create new revenue streams, and build long-term relationships with governmental bodies like The Pensions Regulator.

## Notice

AE Online Intelligent FAQ Service

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3b36726e-fd8a-485d-987c-f75f4de09755 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 30 Jul 2024 |
| Submission deadline | 23 Feb 2024 |
| Future notice date | Not specified |
| Award date | 13 Mar 2024 |
| Contract period | 31 Jul 2024 - 31 Jul 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,327 |
| Lots value | Not specified |
| Awards value | £76,327 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE PENSIONS REGULATOR |
| Locality | BRIGHTON |
| Post town | Brighton |
| Postcode | BN2 6AF |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ21 Brighton and Hove |
| Local authority | Brighton and Hove |
| Electoral ward | Woodingdean |
| Westminster constituency | Brighton Kemptown and Peacehaven |
| Delivery location | TLJ South East (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | VERINT SYSTEMS |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 30 Jul 2024 at 14:24 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3b36726e-fd8a-485d-987c-f75f4de09755

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3b36726e-fd8a-485d-987c-f75f4de09755
  30th July 2024 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ef07cac-7add-4060-8e0d-bff46d363ad8. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ef07cac-7add-4060-8e0d-bff46d363ad8.json.