---
title: "CRM Health Check"
ocid: "ocds-b5fd17-1f0feea7-f42f-432c-98ce-a378773f7518"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f0feea7-f42f-432c-98ce-a378773f7518"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f0feea7-f42f-432c-98ce-a378773f7518.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f0feea7-f42f-432c-98ce-a378773f7518.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "HIGHWAYS ENGLAND COMPANY LIMITED"
published: "2018-09-12"
---

# CRM Health Check

Buyer: HIGHWAYS ENGLAND COMPANY LIMITED  
Current stage: Award  
OCID: ocds-b5fd17-1f0feea7-f42f-432c-98ce-a378773f7518

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f0feea7-f42f-432c-98ce-a378773f7518)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1f0feea7-f42f-432c-98ce-a378773f7518.json)

## Summary

The procurement process, initiated by Highways England Company Limited, involves a tender titled "CRM Health Check" within the highways consultancy services industry. This contract was awarded on 4th September 2018, following a selective procurement method through a call-off from a framework agreement. The procurement period concluded on 4th September 2018, with the contract commencing on 5th September 2018 and set to conclude on 5th December 2018. The contract value is £15,895, and the delivery location is within the West Midlands, United Kingdom.

This tender presents opportunities for businesses specialising in consultancy services, particularly those focusing on highways and infrastructure. Small and medium-sized enterprises (SMEs) are encouraged to participate, as there is a suitability designation for SMEs, potentially fostering increased competition and innovation. Businesses that can provide high-quality consultancy solutions and demonstrate expertise in health checks for customer relationship management will be well-positioned to compete for similar future contracts.

## Notice

CRM Health Check

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/66d498ce-8937-409b-b6c3-5d2c7529c3e6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Sep 2018 |
| Submission deadline | 4 Sep 2018 |
| Future notice date | Not specified |
| Award date | 3 Sep 2018 |
| Contract period | 4 Sep 2018 - 5 Dec 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £15,895 |
| Lots value | Not specified |
| Awards value | £15,895 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | HIGHWAYS ENGLAND COMPANY LIMITED |
| Locality | BIRMINGHAM |
| Post town | Birmingham |
| Postcode | B1 1RN |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG31 Birmingham |
| Local authority | Birmingham |
| Electoral ward | Ladywood |
| Westminster constituency | Birmingham Ladywood |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | TIISKI |

## CPV Codes

### Divisions

- 71 - Architectural, construction, engineering and inspection services

### Codes

- 71311210 - Highways consultancy services

## Release History

- 12 Sep 2018 at 08:20 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/66d498ce-8937-409b-b6c3-5d2c7529c3e6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/66d498ce-8937-409b-b6c3-5d2c7529c3e6
  12th September 2018 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/15e9cbc9-f0e3-4860-8b97-63974236563b

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f0feea7-f42f-432c-98ce-a378773f7518. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1f0feea7-f42f-432c-98ce-a378773f7518.json.