---
title: "Incident Management Software"
ocid: "ocds-b5fd17-1f104b80-1f61-4db6-aa02-7a91c09efd93"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f104b80-1f61-4db6-aa02-7a91c09efd93"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f104b80-1f61-4db6-aa02-7a91c09efd93.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f104b80-1f61-4db6-aa02-7a91c09efd93.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "LONDON BOROUGH OF WALTHAM FOREST"
published: "2022-03-24"
---

# Incident Management Software

Buyer: LONDON BOROUGH OF WALTHAM FOREST  
Current stage: Award  
OCID: ocds-b5fd17-1f104b80-1f61-4db6-aa02-7a91c09efd93

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## Summary

The London Borough of Waltham Forest is procuring Incident Management Software aimed at enhancing the efficiency of incident management within the borough's Control Centre and Incident Management team. The tender, which is currently in the Award stage, has a published date of 28 February 2022, and the tender period ended on 8 March 2022. The total value of the contract is £140,000, with a contract duration from 1 April 2022 to 31 March 2025. This procurement falls within the software and information systems category and employs an open procedure for its procurement method.

This tender presents significant opportunities for businesses in the software development and IT solutions sectors, particularly those specialising in incident management and communication technologies. Companies that can provide user-friendly, robust systems capable of integrating various communication channels—such as apps, emails, and social media—will be particularly well-positioned to compete. Additionally, suppliers that offer tailored support and rapid response capabilities to improve incident response times will find this contract particularly aligned with their offerings.

## Notice

The contract requires contractors to deliver a software fit for purpose within the Waltham Forest Control Centre and Incident Management team. The purpose is to ensure the efficient management of incidents within the Borough. This is critical to inhouse delivery of major and critical incidents. The software needs to: * Improve Incident Response Times To provide the Borough with an efficient way of handling major incidents that will rationalise the process and give staff more time to concentrate on the event that is occurring. * Target individuals, groups, or use dynamic rules to reach the right people To communicate the incidents and the threat of incidents to the right people in a timely manner. * Easy to use To automate event communications, giving the relevant information to the right people when required. * Ability to receive information via an App/Email/SMS/Mobile and Landline, also capable of posting to social media sites Enable the staff to map events in locations within the Borough Allow the viewing of mapped assets in relationship to threats/events. * Audit trail Record the responses to incident notifications and therefore track when responses were received * Document Management Enable all Business Continuity plans to be stored in the system, thereby allowing staff access to the information they need without contacting the Crisis Management team.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/33647e3b-2133-447b-8290-9654dde8b805 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 24 Mar 2022 |
| Submission deadline | 8 Mar 2022 |
| Future notice date | Not specified |
| Award date | 24 Mar 2022 |
| Contract period | 31 Mar 2022 - 31 Mar 2025 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £140,000 |
| Lots value | Not specified |
| Awards value | £102,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LONDON BOROUGH OF WALTHAM FOREST |
| Locality | WALTHAMSTOW |
| Post town | East London |
| Postcode | E17 4JF |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI5 Outer London - East and North East |
| ITL 3 | TLI53 Redbridge and Waltham Forest |
| Local authority | Waltham Forest |
| Electoral ward | Chapel End |
| Westminster constituency | Walthamstow |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | EVERBRIDGE EMEA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 24 Mar 2022 at 10:52 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/33647e3b-2133-447b-8290-9654dde8b805
- 28 Feb 2022 at 09:31 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/de595298-83e2-4efd-ad70-0efac0a9577d

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/33647e3b-2133-447b-8290-9654dde8b805
  24th March 2022 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/de595298-83e2-4efd-ad70-0efac0a9577d
  28th February 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.walthamforest.gov.uk/

## Provenance

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