---
title: "CEFAS24-86 Contract for ITSM Software"
ocid: "ocds-b5fd17-1f119aba-e793-4824-8dd5-287fe8dd2891"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f119aba-e793-4824-8dd5-287fe8dd2891"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f119aba-e793-4824-8dd5-287fe8dd2891.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f119aba-e793-4824-8dd5-287fe8dd2891.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CEFAS"
published: "2024-11-07"
---

# CEFAS24-86 Contract for ITSM Software

Buyer: CEFAS  
Current stage: Award  
OCID: ocds-b5fd17-1f119aba-e793-4824-8dd5-287fe8dd2891

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## Summary

The Centre for Environment, Fisheries and Aquaculture Science (Cefas) has completed the procurement process for a new, cloud-based IT Service Management (ITSM) software. This procurement falls under the industry category of IT software packages and was aimed at improving IT processes and user engagement through advanced technology solutions. The contract was awarded to House-on-the-Hill Software Ltd on 22nd October 2024, with the contract period beginning on 6th November 2024 and concluding on 5th November 2027. The procurement method was selective, involving a call-off from a framework agreement. The tender process started with an end date for submission on 17th September 2024. This project will be implemented at various locations, including the British Overseas Territories, Channel Islands, Europe, Isle of Man, Rest of the World, and within the United Kingdom.

This tender represents substantial business growth opportunities, particularly for SMEs and VCSEs specialising in IT software development and cloud solutions. The awarded contract, valued at £64,650 GBP, is a critical supply contract offering a significant revenue stream for the successful supplier. Businesses with expertise in IT service management and those that can provide scalable, user-friendly, and innovative cloud-based solutions would find this tender particularly advantageous. The ongoing engagement with Cefas, a prominent scientific research organisation, can foster long-term business relationships and enhance the successful company's portfolio within the public sector.

## Notice

Provision of a new, cloud based ITSM system that is versatile, easy to administer and makes use of modern technologies, automating and improving current IT processes and user engagement.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/e597db5a-3e1f-440f-bb09-28ebbc0123e9 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME, VCSE |
| Awardee scale | Not specified |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Nov 2024 |
| Submission deadline | 17 Sep 2024 |
| Future notice date | Not specified |
| Award date | 21 Oct 2024 |
| Contract period | 6 Nov 2024 - 5 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £64,650 |
| Lots value | Not specified |
| Awards value | £64,650 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CEFAS |
| Locality | LOWESTOFT |
| Post town | Norwich |
| Postcode | NR33 0HT |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH6 Suffolk |
| ITL 3 | TLH63 East Suffolk |
| Local authority | East Suffolk |
| Electoral ward | Kirkley & Pakefield |
| Westminster constituency | Lowestoft |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | HOUSE-ON-THE-HILL SOFTWARE |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48517000 - IT software package

## Release History

- 7 Nov 2024 at 12:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/e597db5a-3e1f-440f-bb09-28ebbc0123e9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/e597db5a-3e1f-440f-bb09-28ebbc0123e9
  7th November 2024 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/d0462042-3199-4312-9d88-b3fe221f2e36
  CEFAS24-86 RM1557 ITSM software call off contract - Final countersigned_Redacted

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f119aba-e793-4824-8dd5-287fe8dd2891. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1f119aba-e793-4824-8dd5-287fe8dd2891.json.