---
title: "Direct Routing (Replacement of Openscape PBX to Teams Telephone System)"
ocid: "ocds-b5fd17-1f1766ee-d008-4e1e-b724-d2ff3f92a2b7"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f1766ee-d008-4e1e-b724-d2ff3f92a2b7"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f1766ee-d008-4e1e-b724-d2ff3f92a2b7.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f1766ee-d008-4e1e-b724-d2ff3f92a2b7.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "SOMERSET COUNTY COUNCIL"
published: "2021-01-04"
---

# Direct Routing (Replacement of Openscape PBX to Teams Telephone System)

Buyer: SOMERSET COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1f1766ee-d008-4e1e-b724-d2ff3f92a2b7

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## Summary

Somerset County Council is undertaking a procurement process for a project titled "Direct Routing (Replacement of Openscape PBX to Teams Telephone System)" in the telecommunications sector. This contract, valued at £49,250, is currently in the award stage, with the contract period commencing on 4th January 2021 and concluding on 3rd January 2024. The procurement method employed is an open procedure, and the procurement was initiated with a tender period that ended on 4th December 2020. The service delivery will take place in the South West region of the United Kingdom.

This opportunity is ideal for small and medium-sized enterprises (SMEs) specialising in installation services and telecommunications equipment, particularly those experienced in cloud-based solutions and systems integration. Businesses that can provide a comprehensive direct routing cloud solution compatible with Microsoft Teams, along with the necessary support for the migration from legacy systems, will find this contract beneficial for growth. Engaging in this tender allows SMEs to demonstrate their capabilities in modernising telephony systems for public sector clients, potentially leading to further contracts in related fields.

## Notice

Currently SCC have an on prem PBX (Openscape) and SBC located at our main office (County hall). Calls are currently delivered into the PBX via a 150-sip channel connection from our current supplier (BT). Outbound calls are routed via 60 ISDN30 channels. Calls to and from branch sites are routed over the WAN. Staff working from home connect via VPN to the telephony system to make and receive calls. SCC roadmap is to move most of the IT service into the cloud. SCC have already the moved most of its IT service into Microsoft Azure cloud services. SCC are currently using Microsoft Teams for chat and internal calling and are now looking to use it for external DDI calling. SCC have already purchased E5 licenses and Microsoft phone system is now available to us. SCC require a supplier to provide a direct routing cloud solution for inbound and out outbound calling to and from MS Teams. The new supplier will provide a sip link (150 channels) from their platform via SCC's internet connection to the legacy PBX located at County Hall for inbound calls. The supplier will manage OOH the porting/migration of our DDI ranges (see Openscape numbers doc) from the current supplier to their platform and route inbound calls directly into the legacy PBX. The sip circuit will be required for a min of 6 months. The new supplier will provide a sip link (150 channels) from their platform to SCC's Microsoft tenant for inbound and outbound calls to Teams Phone System. Calls will route from SCC's Microsoft tenant via SCC's express route into County Hall and will break out of SCC's internet connection to staff WFH and route across SCC's WAN for staff located at remote sites. New supplier will assist SCC staff on the setup of Team Telephone system (see appendix Y doc). SCC staff will then migrate individual DDI and hunt group numbers from legacy PBX to Teams telephone System in a phased approach. *SCC must have control over the migration and be able to migrate individual numbers from our DDI ranges hosted by the new supplier*. Once the migration has been completed the sip circuit provided by the new supplier connected to the legacy PBX will be ceased and SCC will decommission the legacy PBX.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b8ce1e69-bb97-4405-bd4e-ba89d43b3333 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | SME |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 4 Jan 2021 |
| Submission deadline | 4 Dec 2020 |
| Future notice date | Not specified |
| Award date | 22 Dec 2020 |
| Contract period | 4 Jan 2021 - 3 Jan 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £49,250 |
| Lots value | Not specified |
| Awards value | £49,250 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | SOMERSET COUNTY COUNCIL |
| Locality | TAUNTON |
| Post town | Taunton |
| Postcode | TA1 4DY |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK6 North Somerset, Somerset and Dorset |
| ITL 3 | TLK62 Somerset |
| Local authority | Somerset |
| Electoral ward | Bishop's Hull & Taunton West |
| Westminster constituency | Taunton and Wellington |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | BECKETT TELECOM |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment
- 51 - Installation services (except software)

### Codes

- 32500000 - Telecommunications equipment and supplies
- 51000000 - Installation services (except software)

## Release History

- 4 Jan 2021 at 09:05 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b8ce1e69-bb97-4405-bd4e-ba89d43b3333

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b8ce1e69-bb97-4405-bd4e-ba89d43b3333
  4th January 2021 - Awarded contract notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=86dad17f-462b-eb11-8105-005056b64545
  Advert

## Notice URLs

- https://www.supplyingthesouthwest.org.uk

## Provenance

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