---
title: "Provision of Service Quality Regime (SQR) and Related Services"
ocid: "ocds-b5fd17-1f210573-64c0-4492-bef3-c9b394d86d29"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f210573-64c0-4492-bef3-c9b394d86d29"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f210573-64c0-4492-bef3-c9b394d86d29.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f210573-64c0-4492-bef3-c9b394d86d29.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "NORTHERN TRAINS LIMITED (NTL)"
published: "2024-04-17"
---

# Provision of Service Quality Regime (SQR) and Related Services

Buyer: NORTHERN TRAINS LIMITED (NTL)  
Current stage: Tender  
OCID: ocds-b5fd17-1f210573-64c0-4492-bef3-c9b394d86d29

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## Summary

The buying organization, Northern Trains Limited (NTL), has initiated a tender titled "Provision of Service Quality Regime (SQR) and Related Services" in the Auditing services industry category. This selective procurement process involves a negotiated procedure with a tender closing on July 15, 2024. The contract period is set to start on November 2, 2024, and end on November 1, 2027, providing an opportunity for SMEs to participate. The procurement involves delivering a Service Quality Regime to fulfil obligations to the Department of Transport.

This tender by Northern Trains Limited presents opportunities for businesses to provide independent inspections, mystery shopping, and related services across their networks. Suitable businesses should offer expertise in auditing services and technology solutions for service quality management. The contract period allows for potential growth and collaboration with TransPennine Trains Limited, as outlined in the tender documents. Businesses aiming to expand in the auditing services sector should consider bidding for this opportunity to enhance their capabilities and secure long-term partnerships.

## Notice

London North Eastern Railway Limited (LNER) and Northern Trains Limited (NTL) have a requirement to deliver a Service Quality Regime (SQR) in support of their obligations to the Department of Transport (DfT). In order to deliver the above we are looking for a supplier or suppliers to provide independent inspections and mystery shopping across our networks with the requirement split into four lots to obtain the best solution. Bidders are free to bid for any combination of the following four lots: - 1.Service Quality Management System 2.Service Quality Register 3.Service Quality App/inspections software 4.Service Quality Inspections There will also be a requirement to deliver reporting and insights in order to ensure full compliance with the SQR. During the life of any agreement there may also be an opportunity for TransPennine Trains Limited (TPT) to join the arrangement with further details provided in the tender documents.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/53e80f62-7cdb-4ca8-863b-96bd078329c2 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Negotiated procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 17 Apr 2024 |
| Submission deadline | 15 Jul 2024 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 2 Nov 2024 - 1 Nov 2027 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,850,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | NORTHERN TRAINS LIMITED (NTL) |
| Locality | YORK |
| Post town | York |
| Postcode | YO1 6JT |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE2 North Yorkshire |
| ITL 3 | TLE21 York |
| Local authority | York |
| Electoral ward | Micklegate |
| Westminster constituency | York Central |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79212000 - Auditing services

## Release History

- 17 Apr 2024 at 08:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/53e80f62-7cdb-4ca8-863b-96bd078329c2

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/53e80f62-7cdb-4ca8-863b-96bd078329c2
  17th April 2024 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-York:-Auditing-services./7C6G2PW98H
  Please follow this link to view the notice.

## Provenance

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