---
title: "Out of Hours Call Centre Services"
ocid: "ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "B3 LIVING"
published: "2021-10-12"
---

# Out of Hours Call Centre Services

Buyer: B3 LIVING  
Current stage: Tender  
OCID: ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d.json)

## Summary

B3 Living is currently conducting a public procurement process to award a Framework Agreement for Out of Hours Call Centre Services. This tender falls within the services category and is specifically classified under the CPV code for call centres. The opportunity is located in Hoddesdon, within the East of England, and the procurement method is an open procedure. The tender period is set to conclude on 30th November 2021, while the contract period will span from 1st February 2022 to 31st January 2026. The total value of the contract is estimated at £200,000.

This tender presents significant opportunities for businesses, particularly those specialising in call centre services, to engage with a public sector client. Small and medium-sized enterprises (SMEs) are encouraged to participate, given the buyer's openness to working with them. Companies with a strong capability in customer service and operational support, particularly in after-hours service provision, may find this an ideal prospect to expand their business in the public sector market.

## Notice

B3Living is seeking to award a Framework Agreement to a single Supplier for the provision of Out of Hours Call Centre Services as described within this Invitation to Tender (ITT): the scope will be as described within the specification in Part B of the ITT and the pricing template (Part E of the ITT) is reflective of the anticipated demand.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/30bc189d-eb93-4d5f-baa4-4bba252f492a |
| Notice type | Tender Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 12 Oct 2021 |
| Submission deadline | 30 Nov 2021 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 1 Feb 2022 - 31 Jan 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £200,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | B3 LIVING |
| Locality | HODDESDON |
| Post town | Enfield |
| Postcode | EN11 8TS |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH26 North and East Hertfordshire |
| Local authority | Broxbourne |
| Electoral ward | Hoddesdon North |
| Westminster constituency | Broxbourne |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 12 Oct 2021 at 05:05 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/30bc189d-eb93-4d5f-baa4-4bba252f492a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/30bc189d-eb93-4d5f-baa4-4bba252f492a
  12th October 2021 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/tenders/UK-UK-Hoddesdon:-Call-centre./264DKE98YA
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1f32ab67-188e-481e-ac93-d891a08c917d.json.