---
title: "Supply of a Visitor Intelligence Cloud Solution (Text Analytics Software)"
ocid: "ocds-b5fd17-1f6d241e-7a4b-44ff-9a3b-b8b74fd1bf0a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f6d241e-7a4b-44ff-9a3b-b8b74fd1bf0a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f6d241e-7a4b-44ff-9a3b-b8b74fd1bf0a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f6d241e-7a4b-44ff-9a3b-b8b74fd1bf0a.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "UNIVERSITY OF EXETER"
published: "2019-03-14"
---

# Supply of a Visitor Intelligence Cloud Solution (Text Analytics Software)

Buyer: UNIVERSITY OF EXETER  
Current stage: Award  
OCID: ocds-b5fd17-1f6d241e-7a4b-44ff-9a3b-b8b74fd1bf0a

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f6d241e-7a4b-44ff-9a3b-b8b74fd1bf0a)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1f6d241e-7a4b-44ff-9a3b-b8b74fd1bf0a.json)

## Summary

The University of Exeter is conducting a public procurement process for the "Supply of a Visitor Intelligence Cloud Solution (Text Analytics Software)" aimed at analysing visitor feedback from cultural heritage locations as part of the VISTA AR project. This procurement is categorised under IT services (CPV code 72000000) and has progressed to the award stage, with contracts now active following a completed open tender process. The contract period commenced on 1 March 2019 and will run until 2 March 2023. The total contract value is £297,273. The goods and services required are to be delivered in the South West region of the United Kingdom, and the tender was originally closed on 4 February 2019.

This tender presents significant opportunities for businesses specialising in IT services and software development, specifically those with expertise in text analytics and visitor intelligence solutions. Small and medium-sized enterprises (SMEs) are particularly encouraged to participate, as they could provide innovative solutions that contribute to the project's objectives. Companies with a strong track record in consulting and support services within the cultural heritage sector would likely be well-suited to compete for future contracts related to this project.

## Notice

VISTA AR is a European funded project led by the University of Exeter that is working closely with 8 partners including Exeter Cathedral in the UK and Fougeres Castle in France. The focus of the work is to develop an understanding of visitor experiences. Specifically the project aims to develop this understanding using Text Analytics (TA) to analyse visitor feedback collected from cultural heritage locations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/3ae8a325-b5e0-48d1-a905-61f9e0d95d94 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 14 Mar 2019 |
| Submission deadline | 4 Feb 2019 |
| Future notice date | Not specified |
| Award date | 1 Mar 2019 |
| Contract period | 1 Mar 2019 - 2 Mar 2023 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £297,273 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | UNIVERSITY OF EXETER |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX4 4QH |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | Duryard and St James |
| Westminster constituency | Exeter |
| Delivery location | TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ELUCIDATA |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72000000 - IT services: consulting, software development, Internet and support

## Release History

- 14 Mar 2019 at 08:31 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/3ae8a325-b5e0-48d1-a905-61f9e0d95d94

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/3ae8a325-b5e0-48d1-a905-61f9e0d95d94
  14th March 2019 - Awarded contract notice on Contracts Finder
- https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=26735&B=EXETER
  Applicants need to register their interest on the University of Exeter's electronic tendering System link above. The procurement exercise is completely managed via this system. Registration is free of charge to potential suppliers.
- https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/53042
  To access documents please follow the link above

## Notice URLs

- http://www.exeter.ac.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f6d241e-7a4b-44ff-9a3b-b8b74fd1bf0a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1f6d241e-7a4b-44ff-9a3b-b8b74fd1bf0a.json.