--- title: "GB-Telford: Independent Health Complaints Advocacy Service & Advocacy to support Learning Disability Programme" ocid: "ocds-b5fd17-1f81cd2d-7415-4eca-bba2-f4cdbc974702" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f81cd2d-7415-4eca-bba2-f4cdbc974702" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f81cd2d-7415-4eca-bba2-f4cdbc974702.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f81cd2d-7415-4eca-bba2-f4cdbc974702.json" source: "Contracts Finder" current_stage: "Tender" buyer: "TELFORD & WREKIN COUNCIL" published: "2019-12-06" --- # GB-Telford: Independent Health Complaints Advocacy Service & Advocacy to support Learning Disability Programme Buyer: TELFORD & WREKIN COUNCIL Current stage: Tender OCID: ocds-b5fd17-1f81cd2d-7415-4eca-bba2-f4cdbc974702 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f81cd2d-7415-4eca-bba2-f4cdbc974702) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1f81cd2d-7415-4eca-bba2-f4cdbc974702.json) ## Summary The Telford & Wrekin Council is seeking bids for the "Independent Health Complaints Advocacy Service & Advocacy to support Learning Disability Programme" as part of their procurement process in the health and social work services category. This tender, under the open procurement method, is currently in the Tender stage, with submissions due by 20th December 2019. The Independent Health Complaints Advocacy Service is set to commence on 1st April 2020 for a three-year period, potentially extendable by two years, while the advocacy service for the Learning Disability Programme aims to start as soon as possible for a two-year period, also with an option for a one-year extension. The contract value ranges from £100,000 to £500,000, and the services will be delivered in Telford, located in the West Midlands of the United Kingdom. This procurement represents a significant opportunity for small or medium enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) looking to enhance their business footprint in the health and social care sector. Bidders have the option to pitch for one or both services, hence expanding their market potential. Businesses specialising in advocacy services or those with expertise in supporting individuals with learning disabilities and health complaints would be particularly well-suited to compete in this tender. Successful bidders will align with the Council’s commitment to improving outcomes for residents and will need to demonstrate their capabilities through the selection questionnaire and quality assessments outlined in the tender documentation. ## Notice The Council wishes to procure the following services: Lot 1 - Independent Health Complaints Advocacy Service (IHCAS) The Health and Social Care Act 2012 placed a duty on Local Authorities to commission a local Independent Health Complaints Advocacy Service. Local Authorities are required to commission the provision of assistance for individuals making or intending to make an NHS complaint (which includes a complaint to the Health Service Ombudsman). and Lot 2 - Advocacy service to support Learning Disability Programme The purpose of this service is to provide advocacy for adults with learning disabilities who are residents of Telford & Wrekin with the aim of engaging, consulting, collaborating and co-producing an ALD strategy, shaping future service delivery and continuing on the journey to improve outcomes and opportunities to ensure this group of people can live fulfilled lives. Bidders should note that services are procured in lots and are separate from each other, bidders can bid for one or both services and successful bidder will be awarded a contract in accordance with scoring methodology shown in the RFQ. Separate contracts will be formed. IHCAS service is to commence on 1st April 2020 for a period of 3 years with an option to extend for a further period of up to 2 years. Advocacy service to support LD programme is to commence as soon as possible for a period of 2 years with an option to extend for a further period of up to 1 year. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.Bidders need to complete Selection Questionnaire on Delta (to access Selection Questionnaire please use access code: 486949S75H ) and Quality questions for the lot they wish to bid for: LOT 1 - IHCAS quality questions - access code is 4N7E965B59 LOT 2 - Advocacy Services to support Learning Disability Programme - access code is MA44VTBX67 ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/5b915c47-0afc-4ff9-b755-448d4ccfc489 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 6 Dec 2019 | | Submission deadline | 20 Dec 2019 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 31 Mar 2020 - 31 Mar 2023 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £500,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | TELFORD & WREKIN COUNCIL | | Locality | TELFORD | | Post town | Telford | | Postcode | TF3 4LA | | Country | England | | ITL 1 | TLG West Midlands (England) | | ITL 2 | TLG2 Shropshire and Staffordshire | | ITL 3 | TLG21 Telford and Wrekin | | Local authority | Telford and Wrekin | | Electoral ward | Madeley & Sutton Hill | | Westminster constituency | Telford | | Delivery location | TLG West Midlands (England) | ## CPV Codes ### Divisions - 85 - Health and social work services ### Codes - 85000000 - Health and social work services ## Release History - 6 Dec 2019 at 15:20 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/5b915c47-0afc-4ff9-b755-448d4ccfc489 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/5b915c47-0afc-4ff9-b755-448d4ccfc489 6th December 2019 - Opportunity notice on Contracts Finder - https://www.delta-esourcing.com/tenders/UK-GB-Telford:-Independent-Health-Complaints-Advocacy-Service-%26-Advocacy-to-support-Learning-Disability-Programme/486949S75H Please follow this link to view the notice. ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. 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