--- title: "RFI - Request for Information - IT Service Desk Software" ocid: "ocds-b5fd17-1f8df837-adca-11e6-9901-0019b9f3037b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f8df837-adca-11e6-9901-0019b9f3037b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f8df837-adca-11e6-9901-0019b9f3037b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f8df837-adca-11e6-9901-0019b9f3037b.json" source: "Contracts Finder" current_stage: "Planning" buyer: "GATESHEAD HEALTH N H S FOUNDATION TRUST" published: "2016-11-25" --- # RFI - Request for Information - IT Service Desk Software Buyer: GATESHEAD HEALTH N H S FOUNDATION TRUST Current stage: Planning OCID: ocds-b5fd17-1f8df837-adca-11e6-9901-0019b9f3037b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f8df837-adca-11e6-9901-0019b9f3037b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1f8df837-adca-11e6-9901-0019b9f3037b.json) ## Summary The Gateshead Health NHS Foundation Trust is currently engaged in the planning stage of a procurement process for an IT Service Desk Software solution, with the title "RFI - Request for Information - IT Service Desk Software." This initiative is aimed at gathering information about available market solutions to support its IT department, which services over 3,500 employees across various sites in the Gateshead and South Tyneside area. The engagement end date for this preliminary market engagement exercise is set for 23 February 2018. This tender presents significant opportunities for businesses in the IT services sector, particularly those specialising in software solutions for healthcare organisations. Companies with expertise in IT service desk software development and implementation would find this tender particularly relevant. The approach is designed as a communication and information-gathering exercise, providing potential providers a platform to showcase their offerings, although no formal commitment to award a contract is implied at this stage. ## Notice Gateshead Health NHS Foundation Trust is looking to carry out a preliminary market engagement exercise to establish solutions that are currently available in the market place for the provision of a IT Service Desk Solution Gateshead Health NHS Foundation Trust provides acute healthcare services to the population of Gateshead and its visitors. IT Department provide IT Services to in excess 3500 employees using hardware and software across a range of sites in the Gateshead and South Tyneside area. The IT Department seek to obtain information on a new IT Service Desk Solution and require further information in relation to the above. All communication shall be submitted via www.nhssourcing.co.uk - Project: project_20514 - RFI - Request for Information - IT Service Desk Software . Any Questions relating to the project will be via the online messaging facility provided on the NHS Sourcing Portal. The onus is on potential providers to review regularly all the information published on the Portal in relation to this project. Please note: This exercise is not part of any pre-qualification, selection process or bid evaluation. It is intended as an awareness, communication and information gathering exercise offering an opportunity for potential providers to supply information on their solution. This therefore does not represent a commitment from Gateshead Health NHS Foundation Trust to award a contract or an invite to tender to any provider that expresses an interest in this market engagement exercise. At this stage Gateshead Health NHS Foundation Trust are in the process of developing a strategy for procuring the aforementioned solution ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e3b310f-4072-4dbb-a9e7-ada76767b3e7 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 25 Nov 2016 | | Submission deadline | Not specified | | Future notice date | 23 Feb 2018 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Cancelled | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | GATESHEAD HEALTH N H S FOUNDATION TRUST | | Locality | GATESHEAD | | Post town | Newcastle upon Tyne | | Postcode | NE9 6SX | | Country | England | | ITL 1 | TLC North East (England) | | ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear | | ITL 3 | TLC43 Tyneside | | Local authority | Gateshead | | Electoral ward | High Fell | | Westminster constituency | Gateshead Central and Whickham | | Delivery location | TLC North East (England) | ## CPV Codes ### Divisions - 48 - Software package and information systems ### Codes - 48000000 - Software package and information systems ## Release History - 25 Nov 2016 at 13:42 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/8e3b310f-4072-4dbb-a9e7-ada76767b3e7 - 18 Nov 2016 at 20:17 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/d80db233-ab84-41e1-bc40-c3844a57bdb1 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8e3b310f-4072-4dbb-a9e7-ada76767b3e7 25th November 2016 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/d80db233-ab84-41e1-bc40-c3844a57bdb1 2nd September 2016 - Early engagement notice on Contracts Finder - http://www.nhssourcing.co.uk NHS Sourcing ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f8df837-adca-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1f8df837-adca-11e6-9901-0019b9f3037b.json.