---
title: "ENQ1242 - Complaint Management System"
ocid: "ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DERBY CITY COUNCIL"
published: "2026-05-18"
---

# ENQ1242 - Complaint Management System

Buyer: DERBY CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71

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## Summary

Derby City Council has concluded the procurement process for a Complaint Management System, with a focus on servicing the Customer Services and Revenues and Benefits sectors. This project, titled ENQ1242, falls under the Software package and information systems category (CPV code: 48000000) and was executed using a selective procurement method through a framework agreement. The contract, issued for the East Midlands region in the United Kingdom, is valued at £76,851 and covers a contract period from 5th February 2026 to 4th February 2029. The award stage has been completed, with the award status marked as active as of 4th February 2026.

This tender offers substantial growth opportunities for businesses capable of providing robust software solutions. Companies well-suited for such opportunities include those with expertise in developing comprehensive complaint management systems, particularly those with experience in serving public sector clients. Although the procurement was not specifically restricted to SMEs or VCSEs, it nonetheless represents a significant opportunity for large suppliers to strengthen public sector partnerships and enhance their portfolios within the UK software market.

## Notice

Provision of a complaints Management System for Customer Services & Revenues and Benefits Direct Call Off from G-Cloud 14

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/73bc7d20-a8f1-4d59-81fd-fd0fad671956 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 May 2026 |
| Submission deadline | 4 Feb 2026 |
| Future notice date | Not specified |
| Award date | 4 Feb 2026 |
| Contract period | 5 Feb 2026 - 4 Feb 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £76,851 |
| Lots value | Not specified |
| Awards value | £76,851 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DERBY CITY COUNCIL |
| Locality | DERBY |
| Post town | Derby |
| Postcode | DE1 2FS |
| Country | England |
| ITL 1 | TLF East Midlands (England) |
| ITL 2 | TLF1 Derbyshire and Nottinghamshire |
| ITL 3 | TLF11 Derby |
| Local authority | Derby |
| Electoral ward | Darley |
| Westminster constituency | Derby South |
| Delivery location | TLF East Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | REDACTED FOR CYBER-SECURITY REASONS |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 18 May 2026 at 14:44 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/73bc7d20-a8f1-4d59-81fd-fd0fad671956

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/73bc7d20-a8f1-4d59-81fd-fd0fad671956
  18th May 2026 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1f90d2c1-d221-46f1-b92a-5bbad3cfcd71.json.