--- title: "Victim Satisfaction & Public User Surveys" ocid: "ocds-b5fd17-1f9b9b76-33c1-4c6f-bf59-00fde0e229bf" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f9b9b76-33c1-4c6f-bf59-00fde0e229bf" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1f9b9b76-33c1-4c6f-bf59-00fde0e229bf.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1f9b9b76-33c1-4c6f-bf59-00fde0e229bf.json" source: "Contracts Finder" current_stage: "Tender" buyer: "POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE" published: "2023-05-22" --- # Victim Satisfaction & Public User Surveys Buyer: POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE Current stage: Tender OCID: ocds-b5fd17-1f9b9b76-33c1-4c6f-bf59-00fde0e229bf [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f9b9b76-33c1-4c6f-bf59-00fde0e229bf) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1f9b9b76-33c1-4c6f-bf59-00fde0e229bf.json) ## Summary The Police and Crime Commissioner for North Wales Police & North Wales Police has issued a tender for "Victim Satisfaction & Public User Surveys" in Wales. The procurement process involves conducting surveys in English and Welsh, with a likely start date around June 2023. The tender deadline for responses is set for 16th June 2023. This tender for survey services provides an opportunity for businesses, especially those offering bilingual survey capabilities, to compete for the contract. The procurement method is an open procedure, with the contract period expected to run for 5 years from June 2023 to June 2028. Small and medium-sized enterprises (SMEs) are considered suitable candidates for this procurement opportunity. ## Notice All Surveys must be undertaken by bilingual interviewers, who are able to undertake surveys in Welsh and English equally. All surveys will be initiated in the language of preference if previously held by North Wales Police. The person being interviewed should be able to switch between Welsh and English as they require within the same call without the need to be called back or switch to a different interviewer. The requirements are laid out in the legislation as below. Cytundeb ar gyfer darparu Holiaduron Bodlondeb Dioddefwr a Defnyddiwr Cyhoeddus Mae Heddlu Gogledd Cymru ynghyd a'r Comisiynydd yr Heddlu a Throsedd (CHTh) yn chwilio am gyflenwr addas i ddarparu Gwasanaeth Dwyieithog Lawn i ymgymryd a holiaduron dioddefwyr. Bydd yr Heddlu'n gofyn i'r contractwr llwyddiannus allu cynnig tystiolaeth o'u profiad ac arfer gorau yn y maes hwn a'r gallu i wneud arolwg i ateb terfynau amser yr heddlu. Mae'r cytundeb yn debygol o ddechrau oddeutu Mehefin 2023 a fydd yn rhedeg am gyfnod o 2 flynedd gyda'r dewis o fewn y cytundeb i ymestyn +1+1+1 os yw'r ddau barti yn hapus gyda'r perfformiad a ddarparwyd. Mae gwybodaeth a dogfennau pellach ar gael ar y System E-dendro Cyflenwad yr UE / Golau Glas ar https://uk.eu-supply.com/login.asp?B=BLUELIGHT Dylai unrhyw gwestiynau gael eu codi drwy adran Negeseuon y Tendr. Noder na fydd unrhyw ohebiaeth yn cael ei roi tu allan i'r system. Y dyddiad cau ar gyfer ymatebion yw 16 Mehefin 2023. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/935ef344-37e6-4904-a546-0845822f0ac0 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 22 May 2023 | | Submission deadline | 16 Jun 2023 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 16 Jun 2023 - 16 Jun 2028 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | POLICE AND CRIME COMMISSIONER FOR NORTH WALES POLICE & NORTH WALES POLICE | | Locality | COLWYN BAY, NORTH WALES | | Post town | Llandudno | | Postcode | LL29 8AW | | Country | Wales | | ITL 1 | TLL Wales | | ITL 2 | TLL3 North Wales | | ITL 3 | TLL33 Conwy and Denbighshire | | Local authority | Conwy | | Electoral ward | Glyn | | Westminster constituency | Clwyd North | | Delivery location | TLL Wales | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79311000 - Survey services - 79311210 - Telephone survey services - 79342311 - Customer satisfaction survey ## Release History - 22 May 2023 at 13:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/935ef344-37e6-4904-a546-0845822f0ac0 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/935ef344-37e6-4904-a546-0845822f0ac0 22nd May 2023 - Opportunity notice on Contracts Finder - https://uk.eu-supply.com/app/rfq/rwlentrance_s.asp?PID=68537&B=BLUELIGHT Additional data - https://uk.eu-supply.com/ctm/Company/CompanyInformation/Index/33183 User / Company ## Notice URLs - http://www.north-wales.police.uk - https://uk.eu-supply.com/login.asp?B=BLUELIGHT ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1f9b9b76-33c1-4c6f-bf59-00fde0e229bf. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1f9b9b76-33c1-4c6f-bf59-00fde0e229bf.json.