---
title: "Case Management System, Complaints & Feedback, Freedom of Information Requests (FOI's), Subject Access Requests (SARs) and Councillor/MP Enquiries"
ocid: "ocds-b5fd17-1faed54e-4b0b-4236-8676-28df50feb1ab"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1faed54e-4b0b-4236-8676-28df50feb1ab"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1faed54e-4b0b-4236-8676-28df50feb1ab.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1faed54e-4b0b-4236-8676-28df50feb1ab.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "BRISTOL CITY COUNCIL"
published: "2018-09-07"
---

# Case Management System, Complaints & Feedback, Freedom of Information Requests (FOI's), Subject Access Requests (SARs) and Councillor/MP Enquiries

Buyer: BRISTOL CITY COUNCIL  
Current stage: Tender  
OCID: ocds-b5fd17-1faed54e-4b0b-4236-8676-28df50feb1ab

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## Summary

Bristol City Council is currently conducting a tender for a Case Management System designed to handle complaints, feedback, Freedom of Information Requests (FOIs), Subject Access Requests (SARs), and enquiries from Councillors and MPs. The procurement process is at the tender stage, with the tender published on 7th September 2018. This opportunity is set to close on 8th October 2018, and falls within the software package and information systems category, with a total projected value of £500,000. The services will be provided within the South West region of the United Kingdom, with a contract duration starting from 1st May 2019 to 30th April 2022.

This tender presents a significant opportunity for businesses specialising in software development and IT systems, particularly those capable of creating flexible and adaptable solutions to meet evolving technology needs. Companies with expertise in customer management systems and government service integration would be particularly well-suited to compete for this project. The successful bidder will have the chance to collaborate with Bristol City Council, providing essential services that cater to the organisation's ongoing requirements and future developments.

## Notice

In recognition of more types of complaints and enquiries needing to be captured. Bristol City Council have appraised and determined that the most efficient option is to scope a new service from the ground up, to not only support their current requirements, but deliver a resultant future proofed contract able to cater for changes to technology whilst ensuring future releases and developments can seamlessly interoperate with other relevant Bristol City Council IT systems

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/82af14ae-ba73-451e-8b6e-a3fa5b0e49d9 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 7 Sep 2018 |
| Submission deadline | 8 Oct 2018 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 30 Apr 2019 - 30 Apr 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £500,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BRISTOL CITY COUNCIL |
| Locality | BRISTOL |
| Post town | Bristol |
| Postcode | BS1 5TR |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK5 West of England |
| ITL 3 | TLK51 Bristol, City of |
| Local authority | Bristol, City of |
| Electoral ward | Hotwells and Harbourside |
| Westminster constituency | Bristol Central |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 7 Sep 2018 at 19:06 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/82af14ae-ba73-451e-8b6e-a3fa5b0e49d9

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/82af14ae-ba73-451e-8b6e-a3fa5b0e49d9
  7th September 2018 - Opportunity notice on Contracts Finder
- http://procontract.due-north.com/Login/
  Case Management System, Complaints & Feedback, Freedom of Information Requests (FOI's), Subject Access Requests (SARs) and Councillor/MP Enquiries

## Notice URLs

- https://www.bristol.gov.uk/

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1faed54e-4b0b-4236-8676-28df50feb1ab. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1faed54e-4b0b-4236-8676-28df50feb1ab.json.