--- title: "Pan London Out of Hours Telephony soft market testing" ocid: "ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27.json" source: "Contracts Finder" current_stage: "Planning" buyer: "LONDON BOROUGH OF EALING" published: "2023-02-27" --- # Pan London Out of Hours Telephony soft market testing Buyer: LONDON BOROUGH OF EALING Current stage: Planning OCID: ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27.json) ## Summary The London Borough of Ealing is conducting a planning stage procurement process for the Pan London Out of Hours Telephony soft market testing. The project involves telecommunication services, with a budget of £7,000,000. The engagement end date is set for April 5, 2023. The buying organisation, London Borough of Ealing, is located at Perceval House, 14/16 Uxbridge Road, Ealing, United Kingdom. This tender presents an opportunity for businesses in the telecommunication services sector to participate in the renewal of the joint contract for out of hours telephony service in London. Companies offering market research services, telephone-answering services, and various other related services may find this tender suitable. The project requires integration of call center services with individual council functions, creating opportunities for businesses with expertise in shared-business telephone network services and IP telephone services to compete. ## Notice This soft market testing exercise concerns the renewal of the innovative joint contract for the provision for out of hours telephony service. The provision of a high quality out of hours call handling shared service is imperative for the current users of the joint service and equally important for any potential new joiners. The current framework is hosted by the London Borough of Ealing and is used by Ealing, Barnet, Haringey, Homes for Haringey, Barking and Dagenham, Barking and Dagenham Homes and Enfield. As the Councils come to the end of a successful period of 7 years of working together (in the last of a series of contracts) they are looking to renew the arrangement and to offer the opportunity for other public bodies to join it. In order to maximise the efficiency of the arrangement the new supplier may be required to undertake integration of the call centre service with the back-office function of each individual council. All Councils and Housing Arm's Length Management Organisations (ALMOs) nationally offer an out of hour's service, some retain the service in-house whilst others have sub-let or work in partnerships with other organisations to provide a service. The current Ealing- led Out of Hours Service is exceptional in that all transactions are auditable and fully computerised in the overall management of both telephone and data systems. Some organisations may require an optional day time call handling service, however at present none of the participants have expressed a wish to utilise this option. The Participating Organisations have joint ownership of a state of the art of telephony system which will be made available to the appointed supplier without charge. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/dc65c409-9b53-43f3-899a-9f70cd6c1f31 | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | Not specified | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 27 Feb 2023 | | Submission deadline | Not specified | | Future notice date | 5 Apr 2023 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £7,000,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | LONDON BOROUGH OF EALING | | Locality | EALING | | Post town | West London | | Postcode | W5 2HL | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI7 Outer London - West and North West | | ITL 3 | TLI73 Ealing | | Local authority | Ealing | | Electoral ward | Ealing Broadway | | Westminster constituency | Ealing Central and Acton | | Delivery location | Not specified | ## CPV Codes ### Divisions - 64 - Postal and telecommunications services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 64211000 - Public-telephone services - 64212000 - Mobile-telephone services - 64213000 - Shared-business telephone network services - 64214000 - Dedicated-business telephone network services - 64214200 - Telephone switchboard services - 64215000 - IP telephone services - 64220000 - Telecommunication services except telephone and data transmission services - 79310000 - Market research services - 79311210 - Telephone survey services - 79510000 - Telephone-answering services ## Release History - 27 Feb 2023 at 17:20 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/dc65c409-9b53-43f3-899a-9f70cd6c1f31 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/dc65c409-9b53-43f3-899a-9f70cd6c1f31 27th February 2023 - Early engagement notice on Contracts Finder - https://procontract.due-north.com/Advert?advertId=a36d5dea-e6ae-ed11-811f-005056b64545 Advert ## Notice URLs - http://www.ealing.gov.uk ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1fc443e2-547f-471b-8915-a5a0e7092b27.json.