---
title: "CBC-0831-H-LP Mystery Shopper - AWARD"
ocid: "ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CENTRAL BEDFORDSHIRE COUNCIL"
published: "2018-04-09"
---

# CBC-0831-H-LP Mystery Shopper - AWARD

Buyer: CENTRAL BEDFORDSHIRE COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d.json)

## Summary

Central Bedfordshire Council has awarded a contract for a Mystery Shopper exercise, aimed at assessing customer experience to inform recommendations across the organisation. The tender process was completed on 13th February 2018, with the contract starting on 14th February 2018 and running until 28th March 2018. The procurement falls under the services category, specifically focusing on customer services, and was valued at £4,950. The delivery addresses include Central Bedfordshire and various UK regions.

This tender presents opportunities for businesses specialising in customer service analysis, particularly those offering customer satisfaction surveys and mystery shopping services. Companies with expertise in evaluating customer experience, as well as those experienced in providing actionable insights based on feedback, would be well-suited to pursue similar contracts in the future. Engaging in such procurement can enhance a business's visibility within local authorities and boost growth through successful service delivery.

## Notice

You are being invited to tender to deliver a mystery shopper exercise for Central Bedfordshire Council (CBC). The council is seeking a view of customer experience on which to base recommendations across the organisation and information should be presented according to that aim. This exercise is not designed to target specific services for improvement, however where services are providing exemplary customer service, this should be identified.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/efd9abd7-b3dc-48e5-b99e-c47ba5000a69 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 9 Apr 2018 |
| Submission deadline | 12 Feb 2018 |
| Future notice date | Not specified |
| Award date | 13 Feb 2018 |
| Contract period | 14 Feb 2018 - 28 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £4,950 |
| Lots value | Not specified |
| Awards value | £4,950 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CENTRAL BEDFORDSHIRE COUNCIL |
| Locality | BEDFORDSHIRE |
| Post town | Stevenage |
| Postcode | SG17 5TQ |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH2 Bedfordshire and Hertfordshire |
| ITL 3 | TLH25 Central Bedfordshire |
| Local authority | Central Bedfordshire |
| Electoral ward | Shefford |
| Westminster constituency | Hitchin |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | PUBLIC PERSPECTIVES |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services
- 79342310 - Customer survey services
- 79342311 - Customer satisfaction survey
- 79342320 - Customer-care services
- 79342321 - Customer-loyalty programme

## Release History

- 9 Apr 2018 at 10:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/efd9abd7-b3dc-48e5-b99e-c47ba5000a69

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/efd9abd7-b3dc-48e5-b99e-c47ba5000a69
  9th April 2018 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1fda0408-aec6-47fa-ae32-d77bea10723d.json.