---
title: "RA318539 - Mitel Maintenance Support Contract"
ocid: "ocds-b5fd17-1fdfd8f3-67e2-4aac-a21a-dc89116a581a"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1fdfd8f3-67e2-4aac-a21a-dc89116a581a"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1fdfd8f3-67e2-4aac-a21a-dc89116a581a.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1fdfd8f3-67e2-4aac-a21a-dc89116a581a.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "CITY OF WOLVERHAMPTON COLLEGE"
published: "2022-06-06"
---

# RA318539 - Mitel Maintenance Support Contract

Buyer: CITY OF WOLVERHAMPTON COLLEGE  
Current stage: Tender  
OCID: ocds-b5fd17-1fdfd8f3-67e2-4aac-a21a-dc89116a581a

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## Summary

The City of Wolverhampton College is currently inviting tenders for the "RA318539 - Mitel Maintenance Support Contract", aimed at providing a Hardware Support Service for three Mitel 3300 MXe controllers located across its campuses in Wolverhampton (Paget Road, Wellington Road, and Metro One). The procurement process is in the Tender stage, with an open procedure method. The tender period ends on 30 May 2022, while the contract is scheduled to commence on 1 June 2022 for a duration of one year.

This procurement presents valuable opportunities for businesses specialising in telecommunications support services, particularly those with Mitel accreditations. Suppliers able to offer competitive maintenance proposals that include response times of either four hours or the next business day will be well-positioned to compete. Small and medium enterprises (SMEs) with relevant expertise in hardware support are encouraged to engage in this tender, given the historical context and the age of the equipment involved.

## Notice

City of Wolverhampton College Supplier Brief Background of the Requirement The City of Wolverhampton College is seeking a Mitel accredited supplier to provide a Hardware Support Service for three Mitel 3300 MXe controllers. The controllers are located across the College's three main campuses in Wolverhampton: Paget Road Campus, WV6 0DU Wellington Road Campus, WV14 6BT Metro One Campus, WV1 3AH The maintenance contract is to be let for 1 year start date 1 June 2022. Suppliers are asked to provide details of their Mitel accreditations. Suppliers are asked to provide two proposals for consideration based on two levels of support: 1. 8 x 5 x 4 4 hour Fix - Engineer to arrive onsite with parts and to restore the service within 4 business hours of the call being logged. 2. 8 x 5 x NBD Fix - Engineer to arrive onsite with parts and to restore the service before the end of the next business day (NBD) after the call being logged Please insert a one year price into the pricing schedule on each line. Suppliers are also asked to provide details of the current resolution statistics and achievement rates against SLA. All hardware is 10 years old. - To access this competition: login to https://suppliers.multiquote.com and view the opportunity RA318539. Not registered on MultiQuote - visit https://suppliers.multiquote.com then register and quote RA318539 as the reason for registration. Any queries please contact MultiQuote on 0151 482 9230.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/41a014bc-5f2c-40e5-967f-7797ef97cd4c |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Goods |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jun 2022 |
| Submission deadline | 6 Jun 2022 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 6 Jun 2022 - 6 Jun 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CITY OF WOLVERHAMPTON COLLEGE |
| Locality | WOLVERHAMPTON |
| Post town | Wolverhampton |
| Postcode | WV14 6BT |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG39 Wolverhampton |
| Local authority | Wolverhampton |
| Electoral ward | Bilston North |
| Westminster constituency | Wolverhampton South East |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 32 - Radio, television, communication, telecommunication and related equipment

### Codes

- 32000000 - Radio, television, communication, telecommunication and related equipment

## Release History

- 6 Jun 2022 at 11:07 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/41a014bc-5f2c-40e5-967f-7797ef97cd4c
- 26 May 2022 at 14:54 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/41a014bc-5f2c-40e5-967f-7797ef97cd4c

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/41a014bc-5f2c-40e5-967f-7797ef97cd4c
  6th June 2022 - Opportunity notice on Contracts Finder

## Notice URLs

- https://suppliers.multiquote.com

## Provenance

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