---
title: "Tender for provision of Out of Hours call monitoring"
ocid: "ocds-b5fd17-1ff2c4b7-5387-45f4-804c-6abff45d36a9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ff2c4b7-5387-45f4-804c-6abff45d36a9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-1ff2c4b7-5387-45f4-804c-6abff45d36a9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-1ff2c4b7-5387-45f4-804c-6abff45d36a9.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "LIVEWEST HOMES LIMITED"
published: "2020-01-06"
---

# Tender for provision of Out of Hours call monitoring

Buyer: LIVEWEST HOMES LIMITED  
Current stage: Tender  
OCID: ocds-b5fd17-1ff2c4b7-5387-45f4-804c-6abff45d36a9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ff2c4b7-5387-45f4-804c-6abff45d36a9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-1ff2c4b7-5387-45f4-804c-6abff45d36a9.json)

## Summary

The procurement process is initiated by LiveWest Homes Limited, which is seeking tenders for the provision of an Out of Hours call monitoring service across its locations in the South West of England. This tender falls within the telecommunications services industry category and has a total contract value of £450,000. The procurement method being employed is an open procedure, with the tender period set to conclude on 6th February 2020. The contract is expected to commence on 1st April 2020 and continue until 31st March 2022.

This tender presents significant opportunities for businesses, particularly for small and medium-sized enterprises (SMEs) that specialise in telecommunications and customer service solutions. Companies equipped to deliver consistent call monitoring services, especially those with prior experience in public sector contracts, would be well-positioned to compete for this contract. Engaging in this procurement process could facilitate business growth by establishing a long-term relationship with a key public authority in the region.

## Notice

LiveWest needs to consolidate its current out of hours call answering service to give consistency across all locations.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/85698c34-1afa-4ead-8c1b-40adea6f5184 |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 6 Jan 2020 |
| Submission deadline | 6 Feb 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Mar 2020 - 31 Mar 2022 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £450,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | LIVEWEST HOMES LIMITED |
| Locality | EXETER |
| Post town | Exeter |
| Postcode | EX1 2JZ |
| Country | England |
| ITL 1 | TLK South West (England) |
| ITL 2 | TLK4 Devon |
| ITL 3 | TLK43 Devon CC |
| Local authority | Exeter |
| Electoral ward | St David's |
| Westminster constituency | Exeter |
| Delivery location | TLK South West (England) |

## CPV Codes

### Divisions

- 64 - Postal and telecommunications services

### Codes

- 64200000 - Telecommunications services

## Release History

- 6 Jan 2020 at 13:41 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/85698c34-1afa-4ead-8c1b-40adea6f5184

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/85698c34-1afa-4ead-8c1b-40adea6f5184
  6th January 2020 - Opportunity notice on Contracts Finder

## Notice URLs

- http://www.dchgroup.com

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-1ff2c4b7-5387-45f4-804c-6abff45d36a9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-1ff2c4b7-5387-45f4-804c-6abff45d36a9.json.