--- title: "Call Quality Monitoring - MARKET ENGAGEMENT" ocid: "ocds-b5fd17-201e95a4-b27b-4004-8f70-5e5c49beb92a" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-201e95a4-b27b-4004-8f70-5e5c49beb92a" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-201e95a4-b27b-4004-8f70-5e5c49beb92a.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-201e95a4-b27b-4004-8f70-5e5c49beb92a.json" source: "Contracts Finder" current_stage: "Tender" buyer: "RADIAN" published: "2018-10-23" --- # Call Quality Monitoring - MARKET ENGAGEMENT Buyer: RADIAN Current stage: Tender OCID: ocds-b5fd17-201e95a4-b27b-4004-8f70-5e5c49beb92a [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-201e95a4-b27b-4004-8f70-5e5c49beb92a) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-201e95a4-b27b-4004-8f70-5e5c49beb92a.json) ## Summary The procurement process initiated by Radian is focussed on engaging call quality monitoring service providers as part of their market engagement phase. The tender, titled "Call Quality Monitoring - MARKET ENGAGEMENT," falls under the miscellaneous business and business-related services category. This opportunity is tied to Radian, located in Southampton, UK, with a tender period ending on 23rd November 2018. The anticipated contract period spans from 1st May 2019 to 30th April 2021, with a minimum contract value of £50,000 and an estimated total value of £150,000. The procurement method adopted is an open procedure, which is permissible as it is below the threshold for competitive tendering. This tender presents significant growth opportunities for small and medium-sized enterprises (SMEs) specialising in call quality monitoring and related services. Businesses that are adept in delivering customer interaction analysis and improvement strategies would be particularly suited to compete in this process. Engaging in this market interaction now can enable prospective suppliers to align their offerings with Radian's needs ahead of the formal tender submission, thereby enhancing their chances of success in gaining the contract. ## Notice Radian is seeking to engage with providers of call quality monitoring services to discuss its requirements prior to tendering. We have a 50+ seat contact centre with customer facing teams. A copy of the specification can be obtained by registering on Radian's e-tendering portal In-tend and expressing an interest in this project. https://in-tendhost.co.uk/radian/aspx/Home Please note that this stage is for market engagement only. Additional information: Please register your interest in this project via In-tend. https://in-tendhost.co.uk/radian/aspx/Home Is a Recurrent Procurement Type? : No ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/8e8319fc-fa56-40b6-9cb1-f5f252c0e587 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure (below threshold) | | Tender suitability | SME | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 23 Oct 2018 | | Submission deadline | 23 Nov 2018 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 30 Apr 2019 - 30 Apr 2021 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £150,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | RADIAN | | Locality | SOUTHAMPTON | | Post town | Southampton | | Postcode | SO50 6AD | | Country | England | | ITL 1 | TLJ South East (England) | | ITL 2 | TLJ3 Hampshire and Isle of Wight | | ITL 3 | TLJ35 South Hampshire | | Local authority | Eastleigh | | Electoral ward | Eastleigh North | | Westminster constituency | Eastleigh | | Delivery location | Not specified | ## CPV Codes ### Divisions - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 79900000 - Miscellaneous business and business-related services - 79996000 - Business organisation services ## Release History - 23 Oct 2018 at 09:37 - TenderAmendment - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8e8319fc-fa56-40b6-9cb1-f5f252c0e587 - 22 Oct 2018 at 09:21 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/8e8319fc-fa56-40b6-9cb1-f5f252c0e587 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/8e8319fc-fa56-40b6-9cb1-f5f252c0e587 23rd October 2018 - Opportunity notice on Contracts Finder - https://in-tendhost.co.uk/radian/aspx/ Additional information on how to apply for this contract ## Notice URLs - https://in-tendhost.co.uk/radian/aspx/Home ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-201e95a4-b27b-4004-8f70-5e5c49beb92a. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-201e95a4-b27b-4004-8f70-5e5c49beb92a.json.