--- title: "ServiceNow Unity Integrations" ocid: "ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7.json" source: "Contracts Finder" current_stage: "Award" buyer: "H M Revenue & Customs" published: "2026-08-19" --- # ServiceNow Unity Integrations Buyer: H M Revenue & Customs Current stage: Award OCID: ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7 [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7.json) ## Summary HM Revenue & Customs (HMRC) commissioned IT services for the Unity Programme, focused on design, build and implementation readiness for ServiceNow-based case management and knowledge management. The scope covers discovery and design, development of a ServiceNow portal, and configuration for HR, Finance and Procurement case management. It also includes integrations between SAP and ServiceNow environments, identity and access management, testing, knowledge transfer and transition support. This is a technology consulting, software development, integration and support requirement, classified under CPV 72000000. Delivery is in the United Kingdom. The buying organisation is HMRC, the UK government department responsible for administering tax, payments and related public services. The work is categorised as services and is suitable for small and medium-sized enterprises. The procurement has been awarded and the tender is complete. HMRC used a selective procedure to make a call-off from a framework agreement. Capgemini UK Plc was awarded the contract on 13 August 2026 for £1,417,804, including the stated currency of GBP. The contract period runs from 14 August 2026 to 30 November 2027. The tender submission deadline was 15 July 2026 at 12:00. Evaluation was conducted through the framework call-off process; the published information identifies the procurement route but does not set out separate quality or price weightings. The award is active, and the contract covers the complete ServiceNow Unity integration requirement rather than separate lots or separately awarded packages. This award demonstrates demand from HMRC for suppliers able to deliver complex ServiceNow transformation rather than isolated software development. A credible competitor for a future requirement of this kind would need joined-up capability across discovery, service design, portal development and configuration of HR, Finance and Procurement case management. Experience integrating ServiceNow with SAP and other ServiceNow environments would be important, alongside identity and access management, testing and implementation readiness. The requirement also favours suppliers that can provide knowledge transfer and transition support, not just technical delivery, and can work across the full service lifecycle. Firms should be able to coordinate multidisciplinary teams, manage dependencies between enterprise platforms, and support public-sector operational change. Its suitability for SMEs indicates that specialist firms or capable delivery partnerships may be relevant, while the selected supplier was a large organisation. ## Notice HM Revenue & Customs (HMRC) has awarded a contract for the design, build and implementation readiness of ServiceNow-based case management and knowledge management capabilities for the Unity Programme. The services include discovery and design activities, ServiceNow portal development, HR, Finance and Procurement case management configuration, platform integrations with SAP and ServiceNow environments, identity and access management capabilities, testing, knowledge transfer and transition support. ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/2781660c-f048-419e-97c7-09e81ff45117 | | Notice type | Award Notice | | Procurement type | Framework | | Procurement category | Services | | Procurement method | Selective | | Procurement method details | Call-off from a framework agreement | | Tender suitability | SME | | Awardee scale | Large | | All stages | Award | ## Dates | Field | Value | | --- | --- | | Publication date | 19 Aug 2026 | | Submission deadline | 15 Jul 2026 | | Future notice date | Not specified | | Award date | 13 Aug 2026 | | Contract period | 14 Aug 2026 - 30 Nov 2027 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £1,417,804 | | Lots value | Not specified | | Awards value | £1,417,804 | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Complete | | Lots status | Not specified | | Awards status | Active | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | H M Revenue & Customs | | Locality | LONDON | | Postcode area | Southend-on-Sea | | Postcode | SS99 1AA | | Country | England | | ITL 1 | TLH East (England) | | ITL 2 | TLH3 Essex | | ITL 3 | TLH31 Southend-on-Sea | | Local authority | Southend-on-Sea | | Electoral ward | Victoria | | Westminster constituency | Southend East and Rochford | | Delivery location | Not specified | ## Supplier | Field | Value | | --- | --- | | Number of suppliers | 1 | | Supplier names | Capgemini UK plc | ## CPV Codes ### Divisions - 72 - IT services: consulting, software development, Internet and support ### Codes - 72000000 - IT services: consulting, software development, Internet and support ## Release History - 19 Aug 2026 at 08:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/2781660c-f048-419e-97c7-09e81ff45117 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/2781660c-f048-419e-97c7-09e81ff45117 19th August 2026 - Awarded contract notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-202968f5-aee5-48aa-9024-41bd9826b2b7.json.