---
title: "Service Now Consultancy"
ocid: "ocds-b5fd17-2042992d-6b55-4f94-a959-2616ea0037f0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2042992d-6b55-4f94-a959-2616ea0037f0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2042992d-6b55-4f94-a959-2616ea0037f0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2042992d-6b55-4f94-a959-2616ea0037f0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "POLICE DIGITAL SERVICE"
published: "2025-08-13"
---

# Service Now Consultancy

Buyer: POLICE DIGITAL SERVICE  
Current stage: Award  
OCID: ocds-b5fd17-2042992d-6b55-4f94-a959-2616ea0037f0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2042992d-6b55-4f94-a959-2616ea0037f0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2042992d-6b55-4f94-a959-2616ea0037f0.json)

## Summary

The Police Digital Service, based in London, England, has completed a procurement process titled "Service Now Consultancy," under the industry category of software support services. This process involved a call-off from a framework agreement using a selective procurement method. The tender aimed to secure interim support resources for the Service Now Platform and was classified under the CPV code 72261000. The tender period ended on 31st July 2025, with the award being activated on the same day. The contract period spans from 1st August 2025 to 31st March 2026 and is valued at £99,665.

This procurement offers opportunities for businesses specialising in software support services, particularly those with experience in the Service Now Platform. The tender is supportive of small and medium-sized enterprises (SMEs), providing them a chance to compete and collaborate with a large supplier such as Softcat Plc UK, the awarded company. Organisations with the capacity to meet the demands of the police digital services sector could leverage this engagement to enhance their profile and expand their footprint in similar markets.

## Notice

Interim support resource for Service Now Platform

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4b571be-4c60-4061-b371-3c0357a52589 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 Aug 2025 |
| Submission deadline | 31 Jul 2025 |
| Future notice date | Not specified |
| Award date | 30 Jul 2025 |
| Contract period | 31 Jul 2025 - 31 Mar 2026 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £99,665 |
| Lots value | Not specified |
| Awards value | £99,665 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | POLICE DIGITAL SERVICE |
| Locality | LONDON |
| Post town | Central London |
| Postcode | EC2V 7JE |
| Country | England |
| ITL 1 | TLI London |
| ITL 2 | TLI3 Inner London - West |
| ITL 3 | TLI35 Westminster and City of London |
| Local authority | City of London |
| Electoral ward | Cheap |
| Westminster constituency | Cities of London and Westminster |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SOFTCAT |

## CPV Codes

### Divisions

- 72 - IT services: consulting, software development, Internet and support

### Codes

- 72261000 - Software support services

## Release History

- 13 Aug 2025 at 08:25 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4b571be-4c60-4061-b371-3c0357a52589

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4b571be-4c60-4061-b371-3c0357a52589
  13th August 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2042992d-6b55-4f94-a959-2616ea0037f0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2042992d-6b55-4f94-a959-2616ea0037f0.json.