---
title: "The City of Liverpool College - Customer Relationship Management (CRM) Platform - AWARD"
ocid: "ocds-b5fd17-20537bf3-cf8b-417a-b290-0cf8d3232eb9"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-20537bf3-cf8b-417a-b290-0cf8d3232eb9"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-20537bf3-cf8b-417a-b290-0cf8d3232eb9.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-20537bf3-cf8b-417a-b290-0cf8d3232eb9.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "THE CITY OF LIVERPOOL COLLEGE"
published: "2021-05-05"
---

# The City of Liverpool College - Customer Relationship Management (CRM) Platform - AWARD

Buyer: THE CITY OF LIVERPOOL COLLEGE  
Current stage: Award  
OCID: ocds-b5fd17-20537bf3-cf8b-417a-b290-0cf8d3232eb9

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-20537bf3-cf8b-417a-b290-0cf8d3232eb9)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-20537bf3-cf8b-417a-b290-0cf8d3232eb9.json)

## Summary

The City of Liverpool College has completed the procurement process for a Customer Relationship Management (CRM) Platform under a three-year contract, with an option to extend for an additional year. This open tender was initiated on 5th May 2021, with the contract period commencing from 6th May 2021 and concluding on 5th May 2024. The project, classified under the industry-specific software package category (CPV code 48100000), had a minimum contract value of £30,000 and a total value of £40,000. Tenders were accepted until 2.00 pm on 19th March 2021, and the awarded contract has been granted to Grofar Ltd.

This opportunity presents significant prospects for growth, particularly for small and medium-sized enterprises (SMEs) specialising in software solutions and systems integration. Businesses that offer CRM platforms, along with those involved in software development and IT services, would be well-suited to engage in similar procurement processes. The involvement of a prominent educational institution like The City of Liverpool College further highlights the potential for sustained partnerships within the education sector.

## Notice

The City of Liverpool College are going out to tender for a 3 year contract (with the option to extend for one extra year) for the supply & installation of a Customer Relationship Management (CRM) Platform. The documents for this tender are ready to be downloaded and the closing date for the return of your tenders via the College's In-Tend website is 2.00pm on 19th March 2021.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/56bf6254-423f-4840-a93c-5eaac98ef6d5 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 5 May 2021 |
| Submission deadline | 19 Mar 2021 |
| Future notice date | Not specified |
| Award date | 4 May 2021 |
| Contract period | 5 May 2021 - 5 May 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £40,000 |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CITY OF LIVERPOOL COLLEGE |
| Locality | MERSEYSIDE |
| Post town | Liverpool |
| Postcode | L13 0BQ |
| Country | England |
| ITL 1 | TLD North West (England) |
| ITL 2 | TLD7 Merseyside |
| ITL 3 | TLD72 Liverpool |
| Local authority | Liverpool |
| Electoral ward | Stoneycroft |
| Westminster constituency | Liverpool West Derby |
| Delivery location | TLD North West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | GROFAR |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48100000 - Industry specific software package

## Release History

- 5 May 2021 at 09:59 - AwardUpdate - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56bf6254-423f-4840-a93c-5eaac98ef6d5
- 5 May 2021 at 09:58 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/56bf6254-423f-4840-a93c-5eaac98ef6d5

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/56bf6254-423f-4840-a93c-5eaac98ef6d5
  5th May 2021 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-20537bf3-cf8b-417a-b290-0cf8d3232eb9. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-20537bf3-cf8b-417a-b290-0cf8d3232eb9.json.