--- title: "Supply of Adjudication, Contact Centre and Integration services for the Single Independent Appeals Service (SIAS)" ocid: "ocds-b5fd17-20a27cd1-61b9-474c-b2c8-ca297d4fb73d" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-20a27cd1-61b9-474c-b2c8-ca297d4fb73d" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-20a27cd1-61b9-474c-b2c8-ca297d4fb73d.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-20a27cd1-61b9-474c-b2c8-ca297d4fb73d.json" source: "Contracts Finder" current_stage: "Planning" buyer: "DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES" published: "2024-06-20" --- # Supply of Adjudication, Contact Centre and Integration services for the Single Independent Appeals Service (SIAS) Buyer: DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES Current stage: Planning OCID: ocds-b5fd17-20a27cd1-61b9-474c-b2c8-ca297d4fb73d [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-20a27cd1-61b9-474c-b2c8-ca297d4fb73d) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-20a27cd1-61b9-474c-b2c8-ca297d4fb73d.json) ## Summary The Department for Levelling Up, Housing and Communities is planning a tender for the supply of adjudication, contact centre, and integration services for the Single Independent Appeals Service (SIAS). The procurement is in the planning stage with an engagement end date of 24th June 2024. The tender involves administrative and legal services, and the delivery address is in London, United Kingdom with postal code SW1P4DF. This tender offers growth opportunities for businesses, especially SMEs and VCSEs, in the administrative and legal services industry. Suppliers interested in providing integrated parking appeals services for the private parking sector are encouraged to participate. The Department is seeking feedback on contracting models and the level of contact centre support typically offered during adjudication services, providing a platform for tailored business solutions to enhance service delivery and contract management. ## Notice UPDATE - 30.05.2024 - The Supplier Engagement Events detailed in section 4 and 5 of the PTME 2 have been cancelled. These roundtable events will no longer be taking place, however, we are still seeking final written feedback and answers to our voluntary questions listed in Section 8 of the PTME 2 document. Following receipt of written responses, the Department may decide to hold roundtable events at a later date, which we will advertise through the engagement notice. ----------------------------------------------------------------------------------------------------------------------- This Pre-Tender Market Engagement (PTME) seeks information in preparation for the potential procurement of a Supplier or Suppliers to provide a Single Integrated Parking Appeals Service (SIAS) for the Private Parking Sector. This PTME will explore the practical implications and appetite within the market of having separate business services suppliers and identify whether there is sufficient demand to provide integration services within such a model. The Authority is keen to understand if and how the quality of SIAS as a complete service would be impacted both from a user perspective and from a contract management perspective. We welcome views on the most preferred contracting model(s) from Potential Suppliers. The Authority is keen to understand what level of contact centre support is typically offered to clients when adjudication services are being used. Please find the PTME Document attached for further detail. If you have any issues accessing the document, please contact commercialtenders@levellingup.gov.uk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/6927e30f-8b21-4db3-9949-fbc374b8111b | | Notice type | Market Engagement Notice | | Procurement type | Standard | | Procurement category | Not specified | | Procurement method | Not Specified | | Procurement method details | Not specified | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Planning | ## Dates | Field | Value | | --- | --- | | Publication date | 20 Jun 2024 | | Submission deadline | Not specified | | Future notice date | 24 Jun 2024 | | Award date | Not specified | | Contract period | Not specified | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | Not specified | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Planning | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | DEPARTMENT FOR LEVELLING UP, HOUSING AND COMMUNITIES | | Locality | LONDON | | Post town | South West London | | Postcode | SW1P 4DF | | Country | England | | ITL 1 | TLI London | | ITL 2 | TLI3 Inner London - West | | ITL 3 | TLI35 Westminster and City of London | | Local authority | Westminster | | Electoral ward | St James's | | Westminster constituency | Cities of London and Westminster | | Delivery location | Not specified | ## CPV Codes ### Divisions - 75 - Administration, defence and social security services - 79 - Business services: law, marketing, consulting, recruitment, printing and security ### Codes - 75112000 - Administrative services for business operations - 79100000 - Legal services - 79900000 - Miscellaneous business and business-related services ## Release History - 20 Jun 2024 at 17:43 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/6927e30f-8b21-4db3-9949-fbc374b8111b - 20 Jun 2024 at 17:36 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/6927e30f-8b21-4db3-9949-fbc374b8111b - 30 May 2024 at 15:04 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/6927e30f-8b21-4db3-9949-fbc374b8111b - 16 May 2024 at 11:01 - Planning - Market Engagement Notice - https://www.contractsfinder.service.gov.uk/Notice/6927e30f-8b21-4db3-9949-fbc374b8111b ## Documents - https://www.contractsfinder.service.gov.uk/Notice/6927e30f-8b21-4db3-9949-fbc374b8111b 20th June 2024 - Early engagement notice on Contracts Finder - https://www.contractsfinder.service.gov.uk/Notice/Attachment/83ae7367-fc5a-4278-814a-eaaa660dd6da Pre-Tender Market Engagement Document (PTME) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/6e5098a7-085d-495e-995d-01dae2ab903e Supplier Round Table - PTME presentation - https://www.contractsfinder.service.gov.uk/Notice/Attachment/d582cddb-3bb1-475c-81a4-76ff589214a3 Pre-Tender Market Engagement Document (PTME) - https://www.contractsfinder.service.gov.uk/Notice/Attachment/058c38ba-3c58-4aa8-bcab-933a2d1d8de2 Supplier Questions from PTME 2 - https://www.contractsfinder.service.gov.uk/Notice/Attachment/9f8d1736-e808-4259-9442-ab2e093fa83e PTME 2 Suppliers Questions and Answers ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-20a27cd1-61b9-474c-b2c8-ca297d4fb73d. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-20a27cd1-61b9-474c-b2c8-ca297d4fb73d.json.