---
title: "Alvaria Cloud Contact System Extension"
ocid: "ocds-b5fd17-20b688b2-ae87-45d9-81d2-142579007996"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-20b688b2-ae87-45d9-81d2-142579007996"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-20b688b2-ae87-45d9-81d2-142579007996.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-20b688b2-ae87-45d9-81d2-142579007996.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "OPEN UNIVERSITY(THE)"
published: "2025-05-13"
---

# Alvaria Cloud Contact System Extension

Buyer: OPEN UNIVERSITY(THE)  
Current stage: Award  
OCID: ocds-b5fd17-20b688b2-ae87-45d9-81d2-142579007996

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-20b688b2-ae87-45d9-81d2-142579007996)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-20b688b2-ae87-45d9-81d2-142579007996.json)

## Summary

The procurement process titled "Alvaria Cloud Contact System Extension" has been completed by The Open University, located in Milton Keynes, England. This tender pertained to the technology and software industry, specifically focusing on software packages and information systems, with services required across the United Kingdom. The award stage concluded with a contract awarded on 29th April 2025, and the contract period is set from 1st February 2026 to 31st January 2029. The procurement was conducted via a selective method, as a call-off from a framework agreement.

This tender presents substantial business growth opportunities for companies in the technology sector, particularly those adept in providing contact centre services and robust software solutions. While the procurement opportunity was specific, it favoured larger organisations, as indicated by the lack of suitability for SMEs and VCSEs. Businesses that can deliver extensive cloud-based solutions and possess the necessary infrastructure to service a nationwide client base may find future projects of this nature highly beneficial and aligned with their capabilities.

## Notice

Alvaria Cloud Education call centre software, contact centre services and systems.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/34b65beb-4375-460c-983a-039f0aa827d6 |
| Notice type | Award Notice |
| Procurement type | Framework |
| Procurement category | Services |
| Procurement method | Selective |
| Procurement method details | Call-off from a framework agreement |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 13 May 2025 |
| Submission deadline | 29 Apr 2025 |
| Future notice date | Not specified |
| Award date | 28 Apr 2025 |
| Contract period | 1 Feb 2026 - 31 Jan 2029 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £2,285,495 |
| Lots value | Not specified |
| Awards value | £2,285,495 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | OPEN UNIVERSITY(THE) |
| Locality | MILTON KEYNES |
| Post town | Milton Keynes |
| Postcode | MK7 6AA |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ1 Berkshire, Buckinghamshire and Oxfordshire |
| ITL 3 | TLJ12 Milton Keynes |
| Local authority | Milton Keynes |
| Electoral ward | Monkston |
| Westminster constituency | Milton Keynes Central |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ACADEMIA |

## CPV Codes

### Divisions

- 48 - Software package and information systems

### Codes

- 48000000 - Software package and information systems

## Release History

- 13 May 2025 at 11:35 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/34b65beb-4375-460c-983a-039f0aa827d6

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/34b65beb-4375-460c-983a-039f0aa827d6
  13th May 2025 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-20b688b2-ae87-45d9-81d2-142579007996. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-20b688b2-ae87-45d9-81d2-142579007996.json.