---
title: "Consumer and Travel Trade Claims Handling"
ocid: "ocds-b5fd17-20cb7d34-dfd3-4945-ad86-e69bb4d5fc63"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-20cb7d34-dfd3-4945-ad86-e69bb4d5fc63"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-20cb7d34-dfd3-4945-ad86-e69bb4d5fc63.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-20cb7d34-dfd3-4945-ad86-e69bb4d5fc63.json"
source: "Contracts Finder"
current_stage: "Tender"
buyer: "THE CIVIL AVIATION AUTHORITY"
published: "2020-05-25"
---

# Consumer and Travel Trade Claims Handling

Buyer: THE CIVIL AVIATION AUTHORITY  
Current stage: Tender  
OCID: ocds-b5fd17-20cb7d34-dfd3-4945-ad86-e69bb4d5fc63

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-20cb7d34-dfd3-4945-ad86-e69bb4d5fc63)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-20cb7d34-dfd3-4945-ad86-e69bb4d5fc63.json)

## Summary

The Civil Aviation Authority is currently conducting a tender for "Consumer and Travel Trade Claims Handling" services, aimed at providing essential support during an ATOL crisis. This procurement falls under the services category, specifically focusing on call centre operations and is active as of 25th May 2020, with a tender period that concludes on 21st July 2020. The contract is expected to commence on 1st September 2020 and will last until 31st August 2024. Delivery will be required in various locations, including the United Kingdom and other territories.

This tender presents a significant opportunity for businesses in the call centre and customer service sectors, particularly small and medium-sized enterprises (SMEs) that can demonstrate their capacity to manage consumer claims effectively. Businesses that specialise in crisis management or have experience in travel-related services would be particularly well-suited to compete for this contract, as it requires specific capabilities in claims handling and customer communication during emergencies.

## Notice

Provision of services needed in the event of an ATOL crisis - including Consumer and Travel Claims Management, call center facility

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/ced9aec2-7332-4229-a483-3d787e53173a |
| Notice type | Tender Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Not specified |
| All stages | Tender |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 25 May 2020 |
| Submission deadline | 21 Jul 2020 |
| Future notice date | Not specified |
| Award date | Not specified |
| Contract period | 31 Aug 2020 - 31 Aug 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Active |
| Lots status | Not specified |
| Awards status | Not specified |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | THE CIVIL AVIATION AUTHORITY |
| Locality | CRAWLEY |
| Post town | Redhill |
| Postcode | RH6 0YR |
| Country | England |
| ITL 1 | TLJ South East (England) |
| ITL 2 | TLJ2 Surrey, East and West Sussex |
| ITL 3 | TLJ28 West Sussex (North East) |
| Local authority | Crawley |
| Electoral ward | Langley Green & Tushmore |
| Westminster constituency | Crawley |
| Delivery location | Not specified |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 25 May 2020 at 11:40 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/ced9aec2-7332-4229-a483-3d787e53173a

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/ced9aec2-7332-4229-a483-3d787e53173a
  25th May 2020 - Opportunity notice on Contracts Finder
- https://www.delta-esourcing.com/delta/respondToList.html?noticeId=495955197
  Please follow this link to view the notice.

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-20cb7d34-dfd3-4945-ad86-e69bb4d5fc63. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-20cb7d34-dfd3-4945-ad86-e69bb4d5fc63.json.