--- title: "15-120 Support and Maintenance of Telephone & Contact Centre Services" ocid: "ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b" canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b" markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b.md" json_url: "https://d3tenders.com/contract/ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b.json" source: "Contracts Finder" current_stage: "Tender" buyer: "ROTHERHAM MBC" published: "2016-11-18" --- # 15-120 Support and Maintenance of Telephone & Contact Centre Services Buyer: ROTHERHAM MBC Current stage: Tender OCID: ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b [View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b) [Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b.json) ## Summary The tender titled "15-120 Support and Maintenance of Telephone & Contact Centre Services" is being conducted by Rotherham MBC, which is located at Riverside House, Main Street, Rotherham, S60 1AE, in the Yorkshire and the Humber region of the UK. This procurement process falls under the services industry, specifically within the telecommunication sector, valued between £100,000 and £150,000. The current stage of this procurement is active, with a tender period that ends on 15th January 2016, and the contract commencement date set for 1st February 2016, extending initially for one year with a potential twelve-month renewal subject to review. This tender presents an opportunity for businesses specialising in telephony and technical support, particularly those certified as Avaya gold partners or above. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are encouraged to participate, as the procurement method is open, allowing a broad range of contenders. Companies providing repair and maintenance services for telecommunications equipment, such as telephone sets and switching apparatus, may find this opportunity particularly beneficial for business growth and establishing long-term relationships with a local authority client. ## Notice RMBC operate an Avaya CSK1 VoIP telephony platform to service its core internal and external telephony requirements. This system is linked to an Avaya CC6 contact centre solution which underpins a number of business functions including some which are offered 24 x 7 x 36. RMBC is seeking an organisation (Avaya certified gold partner or above) to provide service and support to parts of RMBC's ICT Team infrastructure. This contract will be for an initial period of 1 year, with the option to extend at the sole discretion of RMBC for a further 12 month which will be reviewed on a quarterly basis year. The estimated value of this contract is between PS100,000 and PS150,000, however this does not carry any guarantee of turnover and any estimated volumes of business are indicative and may vary upwards or downwards depending on actual future needs. All information can be found under the reference A5BE-QV7VX8 15-120 Support and Maintenance of Telephone & Contact Centre Services on www.yortender.co.uuk ## Key Details | Field | Value | | --- | --- | | Publication source | Contracts Finder | | Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0ebc6fd1-7d50-4db5-8ed1-fc8dbe18ec83 | | Notice type | Tender Notice | | Procurement type | Standard | | Procurement category | Services | | Procurement method | Open | | Procurement method details | Open procedure | | Tender suitability | SME, VCSE | | Awardee scale | Not specified | | All stages | Tender | ## Dates | Field | Value | | --- | --- | | Publication date | 18 Nov 2016 | | Submission deadline | 15 Jan 2016 | | Future notice date | Not specified | | Award date | Not specified | | Contract period | 1 Feb 2016 - 31 Jan 2017 | | Recurrence | Not specified | ## Values | Field | Value | | --- | --- | | Tender value | £100,000 | | Lots value | Not specified | | Awards value | Not specified | | Contracts value | Not specified | ## Status | Field | Value | | --- | --- | | Tender status | Active | | Lots status | Not specified | | Awards status | Not specified | | Contracts status | Not specified | ## Buyer | Field | Value | | --- | --- | | Main buyer | ROTHERHAM MBC | | Locality | ROTHERHAM | | Post town | Sheffield | | Postcode | S60 1AE | | Country | England | | ITL 1 | TLE Yorkshire and The Humber | | ITL 2 | TLE3 South Yorkshire | | ITL 3 | TLE34 Rotherham | | Local authority | Rotherham | | Electoral ward | Boston Castle | | Westminster constituency | Rotherham | | Delivery location | TLE Yorkshire and The Humber | ## CPV Codes ### Divisions - 32 - Radio, television, communication, telecommunication and related equipment - 50 - Repair and maintenance services - 51 - Installation services (except software) - 64 - Postal and telecommunications services ### Codes - 32550000 - Telephone equipment - 32552100 - Telephone sets - 32552300 - Telephonic or telegraphic switching apparatus - 50000000 - Repair and maintenance services - 50330000 - Maintenance services of telecommunications equipment - 50334000 - Repair and maintenance services of line telephony and line telegraphy equipment - 50334100 - Repair and maintenance services of line telephony equipment - 50334110 - Telephone network maintenance services - 50334130 - Repair and maintenance services of telephone switching apparatus - 50334140 - Repair and maintenance services of telephone sets - 51340000 - Installation services of line telephony equipment - 64210000 - Telephone and data transmission services ## Release History - 18 Nov 2016 at 20:17 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/0ebc6fd1-7d50-4db5-8ed1-fc8dbe18ec83 ## Documents - https://www.contractsfinder.service.gov.uk/Notice/0ebc6fd1-7d50-4db5-8ed1-fc8dbe18ec83 21st December 2015 - Opportunity notice on Contracts Finder ## Provenance This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-20ce6b34-adc9-11e6-9901-0019b9f3037b.json.