---
title: "Cambridgeshire County Council Cambridgeshire Lifeline Project Alarm Receiving Centre"
ocid: "ocds-b5fd17-20e0ed04-563c-4bc8-8906-5570841e12f0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-20e0ed04-563c-4bc8-8906-5570841e12f0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-20e0ed04-563c-4bc8-8906-5570841e12f0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-20e0ed04-563c-4bc8-8906-5570841e12f0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "CAMBRIDGESHIRE COUNTY COUNCIL"
published: "2020-09-03"
---

# Cambridgeshire County Council Cambridgeshire Lifeline Project Alarm Receiving Centre

Buyer: CAMBRIDGESHIRE COUNTY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-20e0ed04-563c-4bc8-8906-5570841e12f0

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## Summary

Cambridgeshire County Council is undertaking the Cambridgeshire Lifeline Project, which entails commissioning an Alarm Receiving Centre (ARC) for 24/7 monitoring of digital telecare alarms. This procurement is classified under health and social work services and utilises an open procedure for tendering. The tender was published on 28th May 2020, with a submission deadline of 30th June 2020. The contract, valued at £210,600, will commence on 1st October 2020 and will span four years, concluding on 30th September 2024. The intended service covers the region of Cambridgeshire, targeting a range of client groups across all age demographics.

This tender presents significant opportunities for businesses involved in telecare services, particularly those offering monitoring and response systems or call centre operations. Small and medium-sized enterprises (SMEs) and voluntary, community, and social enterprises (VCSEs) are particularly encouraged to participate, as their agility and community-focused services could align well with the project’s goals of improving customer experience and service provision for Lifeline customers. Companies with expertise in digital technology, care services, or telecommunication are well positioned to compete for this contract.

## Notice

Cambridgeshire County Council is seeking to commission an Alarm Receiving Centre (ARC) to monitor digital telecare alarms 24/7/365 and to instigate an appropriate response. This specification is a framework with three lots: -Lot 1 Provision of monitoring telecare alarms 24/7/365. Main provision that is expected to be operational from start to end of the contract -Lot 2 Provision of outbound calling service (See section 17). May be instigated during the period of the contract by completing a mutually agreed Order Form -Lot 3 Provision of monitoring service for deviations in daily activity (See section 17). May be instigated during the period of the contract by completing a mutually agreed Order Form An exciting project is in progress where the Technology Enabled Care Service (TEC) is planning to provide Lifelines to improve the customer experience. The TEC service is provided by Cambridgeshire County Council who provide standalone telecare and additional peripherals for Lifelines. Currently there are numerous Lifeline providers in the Cambridgeshire area and this necessitates a customer interacting with two agencies to achieve a comprehensive telecare solution. The aims of the project are: -To simplify the service provision for new Lifeline Customers -To simplify the processes for the TEC Team -To prepare for the digital switchover and minimise risks for Customers -To make full use of the potential of using digital technology -To make greater use of activation histories to deliver responsive services -To enhance preventative outcomes of TEC The new service would cover the geographical area of Cambridgeshire; would work with all age groups; children, adults and older people and with all client groups; physical disability, mental health, learning disability, sensory impairment and multiple conditions.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/b4d2d7f4-ef6d-4869-967c-65845b2b2965 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Works |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | SME, VCSE |
| Awardee scale | SME |
| All stages | Tender, Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 3 Sep 2020 |
| Submission deadline | 29 Jun 2020 |
| Future notice date | Not specified |
| Award date | 21 Aug 2020 |
| Contract period | 29 Aug 2020 - 1 Sep 2024 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £210,600 |
| Lots value | Not specified |
| Awards value | £160,600 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | CAMBRIDGESHIRE COUNTY COUNCIL |
| Locality | CAMBRIDGE |
| Post town | Cambridge |
| Postcode | CB3 0AP |
| Country | England |
| ITL 1 | TLH East (England) |
| ITL 2 | TLH4 Cambridgeshire and Peterborough |
| ITL 3 | TLH42 Cambridgeshire CC |
| Local authority | Cambridge |
| Electoral ward | Castle |
| Westminster constituency | Cambridge |
| Delivery location | TLC North East (England), TLD North West (England), TLF East Midlands (England), TLG West Midlands (England), TLH East (England), TLJ South East (England), TLK South West (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | ASTRALINE - PART OF JOHNNIE JOHNSON HOUSING TRUST |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security
- 85 - Health and social work services

### Codes

- 79512000 - Call centre
- 85000000 - Health and social work services

## Release History

- 3 Sep 2020 at 09:42 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/b4d2d7f4-ef6d-4869-967c-65845b2b2965
- 28 May 2020 at 14:00 - Tender - Tender Notice - https://www.contractsfinder.service.gov.uk/Notice/1b4a710b-7b25-4e8e-b1cd-f0e725ce7b92

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/b4d2d7f4-ef6d-4869-967c-65845b2b2965
  3rd September 2020 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/1b4a710b-7b25-4e8e-b1cd-f0e725ce7b92
  28th May 2020 - Opportunity notice on Contracts Finder
- https://procontract.due-north.com/Advert?advertId=e3d5c7cd-169c-ea11-80ff-005056b64545&p=4d8cb5a5-74dc-e511-810e-000c29c9ba21
  Apply online

## Notice URLs

- https://www.lgss.co.uk/about/

## Provenance

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