---
title: "Provision of a Corporate Contact Centre"
ocid: "ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "KINGSTON-UPON-HULL CITY COUNCIL"
published: "2017-01-19"
---

# Provision of a Corporate Contact Centre

Buyer: KINGSTON-UPON-HULL CITY COUNCIL  
Current stage: Award  
OCID: ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0.json)

## Summary

Kingston upon Hull City Council has completed a public procurement process for the "Provision of a Corporate Contact Centre," aimed at managing inbound calls for various Council services. The tender was awarded to Civica UK Limited and encompasses a contract valued at £6,850,000, set to run from 1 December 2016 to 30 November 2021. This procurement falls under the services category, specifically focusing on call centre operations, and was classified under the CPV code 79512000. The procurement method used for this contract was noted as 'Other' with the tender period concluding on 21 September 2016.

This opportunity presents considerable potential for businesses specialising in call centre services and customer service solutions. Companies with capabilities in providing 24/7 operational support and emergency response services would find this contract particularly appealing. The successful supplier, Civica UK Limited, exemplifies the type of large-scale provider that the council seeks, signalling that firms with substantial resources and expertise in managing diverse customer service operations are best situated to engage in similar future contracts.

## Notice

Kingston upon Hull City Council is seeking a provider for a corporate contact centre provision, of mainly inbound calls, for a wide range of Council services. The service required is 24/7, including an emergency out of hours service for a number of Council Services. Additional information: This is a notification of a contract award

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/060198e3-ca68-4054-b564-cf95e9dfb149 |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Other - |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 19 Jan 2017 |
| Submission deadline | 21 Sep 2016 |
| Future notice date | Not specified |
| Award date | 2 Oct 2016 |
| Contract period | 1 Dec 2016 - 30 Nov 2021 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | £6,850,000 |
| Lots value | Not specified |
| Awards value | £6,850,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | KINGSTON-UPON-HULL CITY COUNCIL |
| Locality | HULL |
| Post town | Hull |
| Postcode | HU1 2AA |
| Country | England |
| ITL 1 | TLE Yorkshire and The Humber |
| ITL 2 | TLE1 East Yorkshire and Northern Lincolnshire |
| ITL 3 | TLE11 Kingston upon Hull, City of |
| Local authority | Kingston upon Hull, City of |
| Electoral ward | St Andrew's & Docklands |
| Westminster constituency | Kingston upon Hull West and Haltemprice |
| Delivery location | TLE Yorkshire and The Humber |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | CIVICA |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 19 Jan 2017 at 15:28 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/060198e3-ca68-4054-b564-cf95e9dfb149

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/060198e3-ca68-4054-b564-cf95e9dfb149
  19th January 2017 - Awarded contract notice on Contracts Finder

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-20edf0ae-e91e-4bda-bcff-eae327d62bd0.json.