---
title: "Black Country Impact - Introduction to Customer Services - AWARD"
ocid: "ocds-b5fd17-2120e2f6-b7d7-4b62-b4b2-c7ed4b08b9bd"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2120e2f6-b7d7-4b62-b4b2-c7ed4b08b9bd"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2120e2f6-b7d7-4b62-b4b2-c7ed4b08b9bd.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2120e2f6-b7d7-4b62-b4b2-c7ed4b08b9bd.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "BLACK COUNTRY BUSINESS"
published: "2017-09-11"
---

# Black Country Impact - Introduction to Customer Services - AWARD

Buyer: BLACK COUNTRY BUSINESS  
Current stage: Award  
OCID: ocds-b5fd17-2120e2f6-b7d7-4b62-b4b2-c7ed4b08b9bd

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[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2120e2f6-b7d7-4b62-b4b2-c7ed4b08b9bd.json)

## Summary

The Black Country Business has completed the award process for the "Black Country Impact - Introduction to Customer Services" tender, aimed at delivering a course for 16-29 year olds who are NEET (Not in Employment, Education or Training) and interested in the Customer Services industry. The procurement method used was an open procedure, with the contract period starting on 11 September 2017 and running until 10 March 2018. The tender submission deadline was 24 August 2017. This initiative falls within the services industry category and is located in West Midlands, United Kingdom.

This tender represents a valuable opportunity for firms specialising in training services, particularly those focused on customer service skills. Businesses that can offer innovative training methods, engaging course content, and support tailored to young adults would be well-positioned to compete for similar contracts in the future. Collaboration with local organisations and understanding the specific needs of NEET individuals may further enhance their proposals and prospects in this field.

## Notice

Service provider will be required to deliver a course aimed at 16-29 year olds not in employment, education or training (NEET) who have an interest in seeking employment in the Customer Services industry. Service provider will provide a Customer Services programme which will give participants the knowledge, understanding and experience of dealing with customers in any environment or to recognise existing good practice, to assist them in this area of work.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/0306d32b-29c5-467a-ac27-69dbc1da01ba |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Open |
| Procurement method details | Open procedure |
| Tender suitability | Not specified |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 11 Sep 2017 |
| Submission deadline | 24 Aug 2017 |
| Future notice date | Not specified |
| Award date | 10 Sep 2017 |
| Contract period | 10 Sep 2017 - 10 Mar 2018 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | Not specified |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | BLACK COUNTRY BUSINESS |
| Locality | WEST MIDLANDS |
| Post town | Dudley |
| Postcode | DY1 1HF |
| Country | England |
| ITL 1 | TLG West Midlands (England) |
| ITL 2 | TLG3 West Midlands |
| ITL 3 | TLG36 Dudley |
| Local authority | Dudley |
| Electoral ward | St. James's |
| Westminster constituency | Dudley |
| Delivery location | TLG West Midlands (England) |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | STEPS TO WORK (WALSALL |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79342300 - Customer services

## Release History

- 11 Sep 2017 at 12:13 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/0306d32b-29c5-467a-ac27-69dbc1da01ba

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/0306d32b-29c5-467a-ac27-69dbc1da01ba
  11th September 2017 - Awarded contract notice on Contracts Finder

## Notice URLs

- http://www.dudley.gov.uk

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2120e2f6-b7d7-4b62-b4b2-c7ed4b08b9bd. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2120e2f6-b7d7-4b62-b4b2-c7ed4b08b9bd.json.