---
title: "Warm Home Discount Scheme"
ocid: "ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b"
canonical_url: "https://d3tenders.com/contract/?ocid=ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b"
markdown_url: "https://d3tenders.com/contract/ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b.md"
json_url: "https://d3tenders.com/contract/ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b.json"
source: "Contracts Finder"
current_stage: "Award"
buyer: "DEPARTMENT FOR WORK AND PENSIONS"
published: "2016-11-18"
---

# Warm Home Discount Scheme

Buyer: DEPARTMENT FOR WORK AND PENSIONS  
Current stage: Award  
OCID: ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b

[View canonical contract page](https://d3tenders.com/contract/?ocid=ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b)  
[Download OCDS JSON](https://d3tenders.com/contract/ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b.json)

## Summary

The procurement process titled "Warm Home Discount Scheme" was conducted by the Department for Work and Pensions (DWP), a governmental organisation based in Longbenton, Newcastle Upon Tyne, England. This contract concerns services in the call centre industry and has recently reached the award stage. The tender was initiated on July 8, 2015, and the contract period commenced on August 4, 2015, lasting until August 3, 2020. The tender period closed on June 12, 2015, for bids, indicating the timeline for interested suppliers. In this competitive contracting process, Serco Ltd was awarded the contract, valued at £2,633,000.

This tender presents significant growth opportunities for businesses engaged in service provision, particularly those in call centre operations. SMEs (small and medium-sized enterprises) are encouraged to participate, as these contracts often align with their capabilities. Companies that specialise in customer service and support, especially within the public sector, would be well-positioned to compete for similar contracts in the future, leveraging their expertise to meet governmental needs effectively.

## Notice

Contract Award Notice. A mini competetion was run via the DWP Contact Centre Framework to identify a supplier to deliver the Warm Home Discount Scheme contract.

## Key Details

| Field | Value |
| --- | --- |
| Publication source | Contracts Finder |
| Latest notice | https://www.contractsfinder.service.gov.uk/Notice/eac25da3-9f70-4ea8-8988-fc5c490518aa |
| Notice type | Award Notice |
| Procurement type | Standard |
| Procurement category | Services |
| Procurement method | Not Specified |
| Procurement method details | Not specified |
| Tender suitability | SME |
| Awardee scale | Large |
| All stages | Award |

## Dates

| Field | Value |
| --- | --- |
| Publication date | 18 Nov 2016 |
| Submission deadline | 12 Jun 2015 |
| Future notice date | Not specified |
| Award date | 7 Jul 2015 |
| Contract period | 3 Aug 2015 - 3 Aug 2020 |
| Recurrence | Not specified |

## Values

| Field | Value |
| --- | --- |
| Tender value | Not specified |
| Lots value | Not specified |
| Awards value | £2,633,000 |
| Contracts value | Not specified |

## Status

| Field | Value |
| --- | --- |
| Tender status | Complete |
| Lots status | Not specified |
| Awards status | Active |
| Contracts status | Not specified |

## Buyer

| Field | Value |
| --- | --- |
| Main buyer | DEPARTMENT FOR WORK AND PENSIONS |
| Locality | LONGBENTON, NEWCASTLE UPON TYNE |
| Post town | Newcastle upon Tyne |
| Postcode | NE98 1YX |
| Country | England |
| ITL 1 | TLC North East (England) |
| ITL 2 | TLC4 Northumberland, Durham and Tyne & Wear |
| ITL 3 | TLC43 Tyneside |
| Local authority | Newcastle upon Tyne |
| Electoral ward | Dene & South Gosforth |
| Westminster constituency | Newcastle upon Tyne North |
| Delivery location | Not specified |

## Supplier

| Field | Value |
| --- | --- |
| Number of suppliers | 1 |
| Supplier names | SERCO |

## CPV Codes

### Divisions

- 79 - Business services: law, marketing, consulting, recruitment, printing and security

### Codes

- 79512000 - Call centre

## Release History

- 18 Nov 2016 at 20:17 - Award - Award Notice - https://www.contractsfinder.service.gov.uk/Notice/eac25da3-9f70-4ea8-8988-fc5c490518aa

## Documents

- https://www.contractsfinder.service.gov.uk/Notice/eac25da3-9f70-4ea8-8988-fc5c490518aa
  21st December 2015 - Awarded contract notice on Contracts Finder
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/1826f44e-5dcc-46a8-8739-0e4f913a9645
  ITT Pack
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/0e7d873a-0dc2-461c-9928-775abb862ad9
  Contract Award Documents
- https://www.contractsfinder.service.gov.uk/Notice/Attachment/6ec2a512-2a7c-4775-af8e-88026da95a6a
  T&Cs redacted version

## Provenance

This Markdown file is an alternate public rendering of the D3 Tenders contract record. The canonical page is https://d3tenders.com/contract/?ocid=ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b. The underlying structured data is available as OCDS JSON at https://d3tenders.com/contract/ocds-b5fd17-2135683c-adc9-11e6-9901-0019b9f3037b.json.